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Coins and bonus

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petalz

Newbie

Posts: 28

Joined: Fri Mar 29, 2013 10:17 pm

Post Fri May 24, 2013 12:12 pm

Coins and bonus

I purchased coins twice through the new screen showing bonuses and neither the bonuses are showing anywhere, and the coins havent been added - though the purchase went through successfully.
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SexyFlaco

Newbie

Posts: 8

Joined: Thu Mar 28, 2013 5:38 am

Post Fri May 24, 2013 12:17 pm

Re: Coins and bonus

I have also purchased coin and haven't received them yet. It was 100$ worth so I would really appreciate it if I got them soon
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Lexoph

User avatar

Lord

Posts: 1525

Joined: Sat Feb 16, 2013 2:10 pm

Location: Hidden

Post Fri May 24, 2013 1:03 pm

Re: Coins and bonus

(Copy and pasted reply)
Hi guys!

Ailsa confirmed to me that there is a delay when purchasing gold coins.

Please allow up to a few hours after purchasing for them to arrive to your account.
If it takes more than a day, or even half a day, I would recommend sending an inquiry to Haypi Monster Support at:
monstersupport@haypi.com
Note that there is also a link to contact support in-game:
Menu > Help > Support (fill out the form)

Good luck!
Quitted!

"The past is history, the future is a mystery
and today is a gift."

Image

Haypi Monster S11: Lexoph
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SexyFlaco

Newbie

Posts: 8

Joined: Thu Mar 28, 2013 5:38 am

Post Fri May 24, 2013 1:11 pm

Re: Coins and bonus

Oh ok thanks for the info

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