Coin Purchase and bonuses

Went to purchase coins put password in said purchase successful but then no coins or bonus items from event went and looked at bank account and its taken to lots of payments out and I only did it once fix this

Hi Eevee84,

Ailsa confirmed to me that there is a delay when purchasing gold coins.

Please allow up to a few hours after purchasing for them to arrive to your account.
If it takes more than a day, or even half a day, I would recommend sending an inquiry to Haypi Monster Support at:
monstersupport@haypi.com
Note that there is also a link to contact support in-game:
Menu > Help > Support (fill out the form)

Good luck!

I purchased my awhile ago just done it on my wife's account and went straight through from same iTunes account. Still haven't got it