Hang + Crash + Roll BAck [ASAP]

Dear: Admin & Game Master

I Just want to report you, Some Errors and i also believe this may cause a Roll Back... HERE'S THE STORY...

Yesterday Night, [Sunday][11:45PM][Philippine Time], i was playing Haypi Monster and i was near to level 15 and i have already "Slider" [LVL 8] after a while my phone hangs,and i wait for few minutes the crashed and my phone was rebooted automatically after i open again the game my character XP was DOWNED, my "Slider" [LVL 8] was vanish even though the scrolls i've looted like coins, scrolls,and Loots in veteran mode ETC.

Please Make an action for this error, i loved the game even though i'm not a VIP player i can say i'm a HAYPI ADDICT, so please make an action as soon as possible...

Server: 28
Name: GM_kattie
Lvl: 14

[support7]

Hello GM_kattie,
We checked and found that you are still at level 15 now. So your character level didn't go down right?
In regard to your slider, please tell us the date when you got it and in which way. We will look into your slider for you asap.
Thank you
Best regards,
Vicky
Haypi Monster team

SIR I WAS ROLLBACK LOOK THE TIME WHEN I LEVEL UP TO 15 JUST A WHILE AGO BECAUSE I PLAYED.... THE SATURDAY THAT I HAVE SLIDER IS SATURDAY PLEASE CHECK THOSE ITEMS PET AND EXP LOST..... I WANT IT ALL TO BE BACK...THANK YOU VERY MUCH... I HOPE YOU GUYS CAN SOLVE THIS AS SOON AS POSSIBLE..

Sir:

ANY RESULT? FROM XP, COINS, ITEMS, PET LOST?

I OWNED SLIDER BY SYNTHESIZED DATE [SATURDAY] [PHILIPPINE DATE]

[support7]

Hello GM_kattie,
we checked but didn't find any records saying that you have got a Slider since Mar.1st, 2013. Technically ,it is not possible for players to come across Roll back when something wrong occurred to their phone.
Best regards,
Vicky
Haypi Monster team

What!? Seriously youre telling me that it is not possible!? Then why it happened to me!? Zzzzzzz... I thought team supports are good in this.... I'm very disappointed... Non-sense effort...