HELP

Hi,

I need help and i appriciate if any of you may help me.
Problem : Forget password and unable to retrieve my password back.

After haypi monster new update. there new feature where we can add new acc. I accidently click on new acc and i unable to login to my main acc. I did not register yet my old acc and my username name still HA_14***.
I dont remember my password thus i try to retrieve the password by visit haypi.mobi/gm however firstly it pop up unknown error and the next day i try again it pop up " Your email is invalid so you cannot retrieve your password. Please contact Haypi Support " .

I did email my problem to monstersupport@haypi.com but their solution is by advise me to visit haypi.mobi/gm which i already mention that i already did. Up to now there still no feedback. I really hope for someone to help on this matter. In addition i did donate on that acc

so,what your account name?
and your account data(pet,task,exp,vip level,scene that had passed,etc) that you can proof this account belongs to you
mail all this details info to support and you may get you acc back

I did email them attach with print screen of my acc, print screen of the error unable to retrieve my password and even itune receipt for my purchase. but their reply is that , they request me retrieve my password at haypi.mobi/gm.......... .those that really help me? I did mention that i unable to retrieve my password already. Thus i did reply the email and up to date there no reply or any feedback from them

[support7]

Hello syenzo,
Please tell us current name of your account to which you have access,we will check for your old account asap.
Thank you
Best regards,
Vicky
Haypi Team