Boss Raid Missing

I spent 4 hours on a boss raid today and I think it's a Rocco with 900hp left dissappeared! Along with my pals Angelo hat he spent 2 hours on.
Even my other pals I think rhor and some octobud dissappeared! That's a combination of 8-9 hours work lost! My pals only farm for me and they don't have the ability to kill it so I do them a favor by killing it and givin them 1 boss essence. But my entire page of bosses is gone and my boss timer reset! I still have 5 hours till it resets! I have contacted support but Elle from support 12 often ignores me and it takes days:(

I'm Asking you haypi please compensate me with the boss essence for my lost raids and for the trouble!
Nothing this bad has happened in All of my experience playing this game!
I'm vey upset...please help me out as I have been dedicated to this game and even payed money for it. I feel support is better on the forums so please help me out. 2-7 map by the way...