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Account Password

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Sinclair89

Newbie

Posts: 4

Joined: Sun Jun 02, 2013 8:59 am

Post Mon Nov 17, 2014 4:08 pm

Account Password

Anyone can help? i unable to retrieve my main account. i try to press retrieve button but it say my email is invalid :(
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Koenaj

User avatar

Elite

Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Mon Nov 17, 2014 6:08 pm

Re: Account Password

Have you double-checked to see if your caps lock wasn't active? That tends to be the case for most people.
Other than that, I wouldn't know what the issue could be. Are you certain that you input the correct email account?
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Mon Nov 17, 2014 9:40 pm

Re: Account Password

Have you ever retrieved it before? Reason I ask is when you started the game, maybe the email address entered then was mis-spelled or is inactive now?
The only suggestion I have would be to email Haypi. monstersupport@haypi.com

Explain everything to them, and include the email addresses you think are linked to that account and the password you thought it was, or the original PW when you created the account. Basically any info the "true" owner would know and not a Hacker.

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