Lost gold

My friend account XZXZ87, server 36, encountered lost gold. He had 300+ gold but when he login today, he has 10+ gold left. May i know what happen? He got hacked?

[support10]

Dear Brendan1986,
We are sorry for this delayed reply.We have checked.Your friend XZXZ87 respinned many times cost a lot of coins.Did he leak his account information.We cannot restore his coins in this kind of condition.Please protect your account information.
Teresa
Haypi Team