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Blackout Issue Addressed

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admin01

Veteran

Posts: 629

Joined: Tue May 10, 2011 5:31 am

Post Fri Jul 19, 2013 3:38 pm

Blackout Issue Addressed

To Our Beloved Monster Trainers,

We experienced a blackout from 11:00 AM to 14:40 PM GMT today (July 19th, 2013). The issue was solved under the collaboration of technical supports from Haypi and our server service provider. Now Server 1,19, 20, 22, 29, and 1000 are up and running.

We sincerely apologize for this blackout. The compensation is estimated to be delivered to all the affected players within 72 hours in the form of mail attachment. Please leave enough space to avoid unnecessary loss.

Thank you for your understanding and unwavering support.

Please help us spread the news. If you have any questions, feel free to contact Monster Support at monstersupport@haypi.com.

Best Regards,
Haypi Monster Team
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servie

Newbie

Posts: 2

Joined: Fri Jul 19, 2013 4:33 pm

Post Fri Jul 19, 2013 4:36 pm

Re: Blackout Issue Addressed

I still cannot log in, it tells me that he update was unsuccessful to check my Internet and available space. Internet is working and i have plenty of space
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Sapphire168

User avatar

Baron

Posts: 162

Joined: Mon Jun 10, 2013 12:00 am

Post Sat Jul 20, 2013 2:50 am

Re: Blackout Issue Addressed

What's 14:40 PM?
Server: 101
Username: HA_1681768
Character Level: 34
Silver (approx.) : 11.5 million
Gold (approx.) : 925
S Grade Monsters: Smiter, Pewgway, Ignightmare, Neon (2), Meniss, Scythe (2), Brawny, Cygness, Purrfection, Trunky, Rhor, Pattafly, Sneopard, Flight
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Lord.Rex

Lord

Posts: 1733

Joined: Thu Oct 13, 2011 4:03 am

Post Sat Jul 20, 2013 3:29 am

Re: Blackout Issue Addressed

Sapphire168 wrote:What's 14:40 PM?


2:40 pm. Really not that hard to figure out
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Krister_o

User avatar

Conqueror

Posts: 996

Joined: Sun Feb 24, 2013 9:09 pm

Location: London Ontario, Canada

Post Sat Jul 20, 2013 3:09 pm

Re: Blackout Issue Addressed

Lord.Rex wrote:
Sapphire168 wrote:What's 14:40 PM?


2:40 pm. Really not that hard to figure out

Lol
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servie_723

Newbie

Posts: 2

Joined: Mon Jul 22, 2013 2:53 pm

Post Mon Jul 22, 2013 2:54 pm

Re: Blackout Issue Addressed

I always do really well in pvp fair and sqaure, now this update has ruined it for, me I get 5 points for beating someone with a high score but I lose 19 if I beat someone with a high score
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Koenaj

User avatar

Elite

Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Mon Jul 22, 2013 3:02 pm

Re: Blackout Issue Addressed

servie_723 wrote:I always do really well in pvp fair and sqaure, now this update has ruined it for, me I get 5 points for beating someone with a high score but I lose 19 if I beat someone with a high score

This has nothing to do with the blackout...
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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HamaniDrake

Citizen

Posts: 124

Joined: Mon Mar 18, 2013 11:44 am

Post Mon Jul 22, 2013 4:34 pm

Re: Blackout Issue Addressed

I stil cant log in to server 29 all the day -.-
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_Quan_

Newbie

Posts: 29

Joined: Tue May 21, 2013 10:33 pm

Post Mon Jul 22, 2013 4:52 pm

Re: Blackout Issue Addressed

HamaniDrake wrote:I stil cant log in to server 29 all the day -.-


Hamani,

Its time for us to be trolling the forum like S1 people and demand compensation. Lol
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anarchyboy

Newbie

Posts: 3

Joined: Tue Apr 09, 2013 11:11 am

Post Mon Jul 22, 2013 5:17 pm

Re: Blackout Issue Addressed

Me can't log-in server 29 too :)
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