FAQ  •  Register  •  Login

Having problems receiving a purchased coin package?

<<

dlyuao

Newbie

Posts: 3

Joined: Tue Jun 03, 2014 3:37 pm

Post Tue Jun 03, 2014 3:41 pm

Re: Having problems receiving a purchased coin package?

PLS help me to check that whether the 120 gold coins received or not.The corresponding bill is the order NO.M2MBDYF7YK in the apple store.

And help me to confirm that the 120gold coins is purchased by this order NO.
M2MBDYF7YK.

the user ID is 18679255239

Thanks for your early reply.

中国时间2014年6月1日10点20分在游戏里内购了120金币,苹果订单号是M2MBDYF7YK,请帮忙查询此订单号对应的金币是否到账?

并且帮忙确认这120金币是不是我提供的订单号所对应的金额购买的?谢谢。

游戏的用户名是18679255239,服务器是704
Attachments
image.jpg
image.jpg (25.64 KiB) Viewed 5055 times
image.jpg
image.jpg (170.9 KiB) Viewed 5055 times
<<

support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Wed Jun 04, 2014 4:24 am

Re: Having problems receiving a purchased coin package?

您好,

关于您的订单问题,我们已经发您论坛账号私信,请您查看。

谢谢
<<

dlyuao

Newbie

Posts: 3

Joined: Tue Jun 03, 2014 3:37 pm

Post Wed Jun 04, 2014 4:29 am

Re: Having problems receiving a purchased coin package?

support7 wrote:您好,

关于您的订单问题,我们已经发您论坛账号私信,请您查看。

谢谢


您好。能在这里告诉我一下吗?关于订单问题。
<<

support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Wed Jun 04, 2014 5:23 am

Re: Having problems receiving a purchased coin package?

您好,

我们查看发现您在5月25日到今天有一笔有效订单并收到了一笔金币(120)。如果您有多于1笔的交易被扣款,请您联系苹果客服寻求帮助哈。

非常感谢您的支持。
祝游戏愉快!
<<

dlyuao

Newbie

Posts: 3

Joined: Tue Jun 03, 2014 3:37 pm

Post Wed Jun 04, 2014 5:39 am

Re: Having problems receiving a purchased coin package?

[quote="support7"]您好,

我们查看发现您在5月25日到今天有一笔有效订单并收到了一笔金币(120)。如果您有多于1笔的交易被扣款,请您联系苹果客服寻求帮助哈。

非常感谢您的支持。
祝游戏愉快!谢谢。
Last edited by dlyuao on Fri Jun 06, 2014 5:18 am, edited 1 time in total.
<<

support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Wed Jun 04, 2014 5:46 am

Re: Having problems receiving a purchased coin package?

您好,
我们无法对应您所提到的单号。很抱歉。
<<

Akaiyou

Beginner

Posts: 66

Joined: Fri Jun 21, 2013 1:21 am

Post Mon Sep 08, 2014 7:35 pm

Re: Having problems receiving a purchased coin package?

I have this same problem as many people here, because of Festival event I decided it's a good time to make my first large purchase and get Orange Egg Legendary and Scroll Legendary monster. So I went to purchase Barrel of Coins for $100, suppposed to give me 1600 gold coins so i can get good use of special event.

But the moment I press 'ok' on purchase it goes through well enough charges me $108 dollars on my bank statement, and then gives me a message saying 'purchase failed' and I get NOTHING.

This is unacceptable, Haypi Staff I am very disappointed and upset.

I have messaged you in support center immediately and still received no response 2 hours later. It seems i will now miss the event rewards and be screwed out of my money. I have also contacted Apple Support about this issue since I am not receiving a response from Haypi support my case ID:
659454519

In the past Haypi support has been VERY VERY good and very understanding and helpful of it's customers. I expect you will help me resolve this issue and provide me good extra compensation for the trouble and for the time I lose on activity from bad purchase.

Please contact me ASAP either in-game or here on forum via Private Message and let's fix this so everybody is happy again.
Feel that Encyclopdia is overpriced?
Sign the petition to change it!
Find this petition @ www.ipetitions.com/petition/FixHaypi
<<

stephenking

User avatar

Newbie

Posts: 16

Joined: Thu Nov 27, 2014 1:44 pm

Post Wed May 27, 2015 1:59 pm

Re: Having problems receiving a purchased coin package?

Hi haypi,

I just made a rune package coin deal at around 8plus pm singapore time. And the screen hanged. I restart and chk no coin n rune received. Try purchase again around 4 to 5 times more, it shows me purchase has been made n it will br restore for free. Then i click the ok button. And i wait there is still no runes n 120 coins in my acct. please help....

My nick in haypi monster is stephenking
My apple id is stephenc@singnet.com.sg

Thanks n best regards
Stephen but not the king
Haypi Monster Code
U0W8
Lost Tower Code
29DC
<<

support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Thu May 28, 2015 8:59 am

Re: Having problems receiving a purchased coin package?

stephenking wrote:Hi haypi,

I just made a rune package coin deal at around 8plus pm singapore time. And the screen hanged. I restart and chk no coin n rune received. Try purchase again around 4 to 5 times more, it shows me purchase has been made n it will br restore for free. Then i click the ok button. And i wait there is still no runes n 120 coins in my acct. please help....

My nick in haypi monster is stephenking
My apple id is stephenc@singnet.com.sg

Thanks n best regards
Stephen but not the king


Hi there,

Please refer to my reply on this thread.
viewtopic.php?f=640&t=24989&p=233689#p233689

Sorry for any inconvenience and thank you for your understanding and support.

Best,
Angela
Haypi Team
<<

Magic_Cool

Newbie

Posts: 2

Joined: Mon Dec 14, 2015 4:35 pm

Post Fri Dec 18, 2015 8:59 am

Re: Having problems receiving a purchased coin package?

support9 wrote:You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP with the following information:

For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

For Google Play Users
Please tell us the time and date when the purchase has been made, your full name, email address registered to your google wallet/in-app billing account, copy and paste the Google Play Order Receipt with order number(formerly Google Checkout) to us(which will be sent to user after each successful purchase)

For Paypal Users
Please tell us: the time and date when the purchase has been made; your full name; email address registered to your paypal account; transaction id (very important)

Once we receive your letters, we will be able to help you solve your issue.

Contact us: monstersupport@haypi.com
OR
HELP > Support
PreviousNext

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 2 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.