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Having problems receiving a purchased coin package?

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wiezewiepie

Newbie

Posts: 1

Joined: Thu May 23, 2013 5:08 pm

Post Fri May 24, 2013 12:14 pm

Re: Having problems receiving a purchased coin package?

superbug88 wrote:I purchase coin package twice to get bonus epic mob. It said purchase successful but did not receive coins or bonus package

Me neither! Bought package 2x and received nothing :|
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lamareis

Newbie

Posts: 22

Joined: Fri Mar 15, 2013 7:24 am

Post Fri May 24, 2013 12:36 pm

Re: Having problems receiving a purchased coin package?

Hello i buy 3x5.98 /50 coins but never received. Pls verify immediately then send to my acct username: lamareis server 6
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Lexoph

User avatar

Lord

Posts: 1525

Joined: Sat Feb 16, 2013 2:10 pm

Location: Hidden

Post Fri May 24, 2013 12:49 pm

Re: Having problems receiving a purchased coin package?

Hi guys!

Ailsa confirmed to me that there is a delay when purchasing gold coins.

Please allow up to a few hours after purchasing for them to arrive to your account.
If it takes more than a day, or even half a day, I would recommend sending an inquiry to Haypi Monster Support at:
monstersupport@haypi.com
Note that there is also a link to contact support in-game:
Menu > Help > Support (fill out the form)

Good luck!
Quitted!

"The past is history, the future is a mystery
and today is a gift."

Image

Haypi Monster S11: Lexoph
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bothsw26

Newbie

Posts: 8

Joined: Mon Mar 18, 2013 2:25 pm

Post Fri May 24, 2013 12:49 pm

Re: Having problems receiving a purchased coin package?

I purchase coin 9coin *2. It said purchase successful but did not receive coins or bonus package

id bothsw26
sever 16
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Lexoph

User avatar

Lord

Posts: 1525

Joined: Sat Feb 16, 2013 2:10 pm

Location: Hidden

Post Fri May 24, 2013 12:51 pm

Re: Having problems receiving a purchased coin package?

bothsw26 wrote:I purchase coin 9coin *2. It said purchase successful but did not receive coins or bonus package

id bothsw26
sever 16

Hi boths26!

I will refer you to my post, just above yours, and just wait a few hours at most.
There seems to be a delay so it should process after a while.

Good luck and have fun in the game!
Quitted!

"The past is history, the future is a mystery
and today is a gift."

Image

Haypi Monster S11: Lexoph
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792495420

Newbie

Posts: 16

Joined: Sat Apr 27, 2013 5:16 am

Post Fri May 24, 2013 2:17 pm

Re: Having problems receiving a purchased coin package?

Coin PURCHASED and didn't received the boarbarian.
iTunes purchase order MHWJFBTB9Z
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benjo1989

Newbie

Posts: 8

Joined: Fri May 24, 2013 2:22 pm

Post Fri May 24, 2013 2:28 pm

Re: Having problems receiving a purchased coin package?

I purchase earlier after the maintenance and i never get the coin 1 50 coins and 2x 9 coin and i never receive my coins and they charge me... Username : benjo1989 server: 3 thx!
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bothsw26

Newbie

Posts: 8

Joined: Mon Mar 18, 2013 2:25 pm

Post Fri May 24, 2013 3:07 pm

Re: Having problems receiving a purchased coin package?

i waiting for long time ago , i don't get any coin :(
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josieboyy

Beginner

Posts: 41

Joined: Wed Apr 03, 2013 3:51 pm

Post Fri May 24, 2013 3:08 pm

Re: Having problems receiving a purchased coin package?

It's been three hours. How long will I have to wait...
Josieboyy
HM Server 16
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benjo1989

Newbie

Posts: 8

Joined: Fri May 24, 2013 2:22 pm

Post Fri May 24, 2013 3:32 pm

Re: Having problems receiving a purchased coin package?

After the maintenance the game goes sucks...so please fix this problem so many people give u a trouble about the purchasing....we just wasting money for nothing... :? :!:
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