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Having problems receiving a purchased coin package?

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lunarsale

Newbie

Posts: 3

Joined: Thu Apr 18, 2013 2:06 pm

Post Thu Apr 18, 2013 2:08 pm

Re: Having problems receiving a purchased coin package?

i had purchased 120 coin.., completed the payment, and then noticed that the purchased coins haven't been added to my account. then i buy 9 coin..the 9 coin had succesful and the 9 coin had added to my account but why 120 havent in my account..the money already deducted from my bank account..pls help me fixed it..my account is lunarsale. the time is around 9.50 to 10pm GMT+8. at date 18/4/2013
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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Thu Apr 18, 2013 2:28 pm

Re: Having problems receiving a purchased coin package?

Can coins be purchased through PayPal for Haypi Monster? and can you buy them for Haypi Dragons via paypal still?

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Signature design by Stavey
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lunarsale

Newbie

Posts: 3

Joined: Thu Apr 18, 2013 2:06 pm

Post Thu Apr 18, 2013 2:35 pm

Re: Having problems receiving a purchased coin package?

i dunno about paypal..but i had use the card...see the image attachment..but the sack of coin havent in my account..pls help me fix
Attachments
haypi.png
haypi.png (184.85 KiB) Viewed 4093 times
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lunarsale

Newbie

Posts: 3

Joined: Thu Apr 18, 2013 2:06 pm

Post Thu Apr 18, 2013 7:48 pm

Re: Having problems receiving a purchased coin package?

pls...help me fix it i from server 32 account is lunarsale.hoe come so long the coin not yet in my account buy 120 not in my account but buy 9 coin got in my account..can ur guys fix it??i love to play this but this kind matter make me wanna quit..i already send support email but nothing response..haiz..
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Apr 21, 2013 10:18 am

Re: Having problems receiving a purchased coin package?

lunarsale wrote:pls...help me fix it i from server 32 account is lunarsale.hoe come so long the coin not yet in my account buy 120 not in my account but buy 9 coin got in my account..can ur guys fix it??i love to play this but this kind matter make me wanna quit..i already send support email but nothing response..haiz..


Could you please kindly pm me so that I can follow you up there? May I know which email did you send your inquiry to or via which method did you contact our support team?
We'll check and get back to you ASAP.

BTW, please DO NOT post any content that might contain your private info on public please refer to our Terms of Use for more details.
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Mon Apr 22, 2013 7:26 am

Re: Having problems receiving a purchased coin package?

Hello Lunarsale,
We have sent you a private message. Please check.
Thank you

Best Regards,
Vicky
Haypi Monster team
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lakers24

Beginner

Posts: 46

Joined: Fri Mar 29, 2013 1:55 am

Post Sat Apr 27, 2013 1:10 am

Re: Having problems receiving a purchased coin package?

SwiftDeath_599 wrote:How long does it usually take for HM Support to provide feedback or reply to iur concern? How would we know that our concern is already being addressed or has been received?

I have sent mails via Support tab in-game yet no reply or acknoedgement mail has been received.

Would very much appreciate your feedback or reply HM Support.

Thanks!
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lakers24

Beginner

Posts: 46

Joined: Fri Mar 29, 2013 1:55 am

Post Sat Apr 27, 2013 1:13 am

Re: having problems trying to get an advance chest book

You see my username is lakers24 and well it's hard to get an advance chest book because when I spin I always see a potion a iron shield but not a advance chest book I will be very happy if you give me an advance chest book
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Vito85

Newbie

Posts: 6

Joined: Sun Mar 24, 2013 12:24 am

Post Sat May 11, 2013 1:50 pm

Re: Having problems receiving a purchased coin package?

Today around 10:30 I purchased two 49.99 coin packages and have yet to receive them on my account can someone tell as to why I am experiencing this problem.
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superbug88

Newbie

Posts: 25

Joined: Fri May 24, 2013 12:06 pm

Post Fri May 24, 2013 12:09 pm

Re: Having problems receiving a purchased coin package?

I purchase coin package twice to get bonus epic mob. It said purchase successful but did not receive coins or bonus package
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