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Re: Having problems receiving a purchased coin package?
Posted:
Sun Mar 31, 2013 1:49 amby SnackCity
A lot of people in my server are also experiencing difficulties in purchasing coins.. Including myself.. My "Buy Coins" option is still not loading up..
Re: Having problems receiving a purchased coin package?
Posted:
Mon Apr 01, 2013 4:30 pmby yetsize
I wanted to buy coins in this promotion, so as soon as I learned about it I tried to purchase... As on the other times I purchased coins, I get a message saying to contact iTunes support (only on this game this happens), I contact them and am still waiting for an answer and buying is still unavailable for me, getting same message to contact iTunes support...
I would suggest you advise on this sales earlier, and not just the day before it happens, and you could extend this sales for situations like this.
As with you, support groups from companies, reduce or don't have it working during weekends...
I would really like to use this sales...
Re: Having problems receiving a purchased coin package?
Posted:
Mon Apr 01, 2013 11:07 pmby Lexoph
If you get a message stating that you need to contact iTunes Store Support - do it.
You can do it via phone, e-mail or chat messengers.
When you contact them, they will tell you that it will take 30 minutes for it to work - this means that you have to be LOGGED OUT of your iTunes account for half an hour after you called them.
After that, it should work.
If the problem persists, you need to contact them again.
Re: Having problems receiving a purchased coin package?
Posted:
Tue Apr 02, 2013 5:48 amby Melissalyy
I did not received the extra coins during sale
Re: Having problems receiving a purchased coin package?
Posted:
Tue Apr 02, 2013 10:23 amby support7
Hello Melissalyy,
We have sent you a pm. Please check.
Thank you
Best Regards,
Vicky
Haypi Monster team
Re: Having problems receiving a purchased coin package?
Posted:
Wed Apr 03, 2013 12:49 amby SnackCity
Hey support. Can you guys help me with my situation? My buy coins thing won't load and I missed the sale... I was pretty mad.
Re: Having problems receiving a purchased coin package?
Posted:
Sun Apr 07, 2013 10:27 amby support7
Hello SnackCity,
The loading problem probably has something to do with the internet connection or connection condition with iTunes in your local place. Please check your internet connection or please tell us which district you're from. Thanks
Best Regards,
Vicky
Haypi Monster team
Re: Having problems receiving a purchased coin package?
Posted:
Sun Apr 07, 2013 2:11 pmby AcheTH
This happened when people tried to buy coins how can we fix it ?
Re: Having problems receiving a purchased coin package?
Posted:
Thu Apr 18, 2013 12:36 amby lit0fighter
Do coin sale on server 35!!!
Re: Having problems receiving a purchased coin package?
Posted:
Thu Apr 18, 2013 1:36 pmby AilsaZ_949
Hi Acheth, your purchase problems are on iTunes's end; something is keeping you from making in-App purchases on your device and you must contact iTunes itself to get it fixed.