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Having problems receiving a purchased coin package?

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SnackCity

Marquis

Posts: 330

Joined: Sat Feb 02, 2013 4:54 pm

Post Sun Mar 31, 2013 1:49 am

Re: Having problems receiving a purchased coin package?

A lot of people in my server are also experiencing difficulties in purchasing coins.. Including myself.. My "Buy Coins" option is still not loading up..
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yetsize

Newbie

Posts: 21

Joined: Mon Mar 18, 2013 3:27 pm

Post Mon Apr 01, 2013 4:30 pm

Re: Having problems receiving a purchased coin package?

I wanted to buy coins in this promotion, so as soon as I learned about it I tried to purchase... As on the other times I purchased coins, I get a message saying to contact iTunes support (only on this game this happens), I contact them and am still waiting for an answer and buying is still unavailable for me, getting same message to contact iTunes support...
I would suggest you advise on this sales earlier, and not just the day before it happens, and you could extend this sales for situations like this.
As with you, support groups from companies, reduce or don't have it working during weekends...

I would really like to use this sales...
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Lexoph

User avatar

Lord

Posts: 1525

Joined: Sat Feb 16, 2013 2:10 pm

Location: Hidden

Post Mon Apr 01, 2013 11:07 pm

Re: Having problems receiving a purchased coin package?

If you get a message stating that you need to contact iTunes Store Support - do it.

You can do it via phone, e-mail or chat messengers.

When you contact them, they will tell you that it will take 30 minutes for it to work - this means that you have to be LOGGED OUT of your iTunes account for half an hour after you called them.
After that, it should work.

If the problem persists, you need to contact them again.
Quitted!

"The past is history, the future is a mystery
and today is a gift."

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Haypi Monster S11: Lexoph
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Melissalyy

Beginner

Posts: 78

Joined: Sat Feb 16, 2013 3:34 pm

Post Tue Apr 02, 2013 5:48 am

Re: Having problems receiving a purchased coin package?

I did not received the extra coins during sale
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Tue Apr 02, 2013 10:23 am

Re: Having problems receiving a purchased coin package?

Hello Melissalyy,
We have sent you a pm. Please check.
Thank you
Best Regards,
Vicky
Haypi Monster team
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SnackCity

Marquis

Posts: 330

Joined: Sat Feb 02, 2013 4:54 pm

Post Wed Apr 03, 2013 12:49 am

Re: Having problems receiving a purchased coin package?

Hey support. Can you guys help me with my situation? My buy coins thing won't load and I missed the sale... I was pretty mad.
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Sun Apr 07, 2013 10:27 am

Re: Having problems receiving a purchased coin package?

Hello SnackCity,
The loading problem probably has something to do with the internet connection or connection condition with iTunes in your local place. Please check your internet connection or please tell us which district you're from. Thanks

Best Regards,
Vicky
Haypi Monster team
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AcheTH

User avatar

Baron

Posts: 295

Joined: Fri Jan 25, 2013 4:43 am

Post Sun Apr 07, 2013 2:11 pm

Re: Having problems receiving a purchased coin package?

Image

This happened when people tried to buy coins how can we fix it ?
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lit0fighter

Newbie

Posts: 2

Joined: Thu Apr 18, 2013 12:34 am

Post Thu Apr 18, 2013 12:36 am

Re: Having problems receiving a purchased coin package?

Do coin sale on server 35!!!
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AilsaZ_949

User avatar

Baron

Posts: 208

Joined: Thu Jan 24, 2013 6:26 am

Post Thu Apr 18, 2013 1:36 pm

Re: Having problems receiving a purchased coin package?

Hi Acheth, your purchase problems are on iTunes's end; something is keeping you from making in-App purchases on your device and you must contact iTunes itself to get it fixed.
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