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Having problems receiving a purchased coin package?

PostPosted: Thu Mar 14, 2013 7:30 am
by support9
You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP with the following information:

For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

For Google Play Users
Please tell us the time and date when the purchase has been made, your full name, email address registered to your google wallet/in-app billing account, copy and paste the Google Play Order Receipt with order number(formerly Google Checkout) to us(which will be sent to user after each successful purchase)

For Paypal Users
Please tell us: the time and date when the purchase has been made; your full name; email address registered to your paypal account; transaction id (very important)

Once we receive your letters, we will be able to help you solve your issue.

Contact us: monstersupport@haypi.com
OR
HELP > Support

Re: Having problems receiving a purchased coin package?

PostPosted: Sun Mar 17, 2013 11:06 pm
by SwiftDeath_599
How long does it usually take for HM Support to provide feedback or reply to iur concern? How would we know that our concern is already being addressed or has been received?

I have sent mails via Support tab in-game yet no reply or acknoedgement mail has been received.

Would very much appreciate your feedback or reply HM Support.

Thanks!

Re: Having problems receiving a purchased coin package?

PostPosted: Mon Mar 18, 2013 6:58 am
by AilsaZ_949
Hi,

Support does not work on weekends, so if you sent your inquiry on a Friday night, they cannot reply until Monday morning/afternoon. This is also the case for holidays.

-Ailsa

Re: Having problems receiving a purchased coin package?

PostPosted: Wed Mar 20, 2013 3:59 am
by SnackCity
My "Buy Coins" won't even load up.. :(( its been like that since I downloaded the game..

Purchase Successful...Purchase Failed?!

PostPosted: Wed Mar 20, 2013 6:55 am
by xXSaifXx
I dont know where to say but, yesterday i tried buying a coin package and once i put in all my information, it said purchase successful however a few seconds later it then said purchase failed, and something about a communiction error. At that time i had not recieved my coins and nor did i gt a message to say that i had purchased the package, so i tried purchasing again and the exact same thing happened, TWICE! However when i went online today, i had recieved my coins however instead of purchasing the initial package, i had bought 3 packages which is not what i wanted. So would there be any way of making a refund on two of the packages which i had purchased? Plz could you let me know asap! Thank you very much

Saif Uddin

Re: Having problems receiving a purchased coin package?

PostPosted: Thu Mar 28, 2013 8:29 pm
by lelem099
I need a refund on my package, i think im being ripped off. I bought my monster based on the fact that its working as intended but its bugged and doesn't have its mystery talent. I need a full refund ty.

Re: Having problems receiving a purchased coin package?

PostPosted: Sat Mar 30, 2013 7:37 am
by zammymage
I purchased $5 in coins tonight and received nothing

Re: Having problems receiving a purchased coin package?

PostPosted: Sat Mar 30, 2013 9:40 am
by JakeField
I have been waiting for a sale to buy some coins. So was very disappointed today when there was a sale and I spent £13.99 on a package of coins for them not to be added to my account.

This is the second time it has happened and the first time was never resolved. Although the first time was only £2.99 it was still money you are taking from me without anything in return.

I have once again filled out a customer report on your support. With print screens of my iTunes purchases. I wonder if this time you guys will actually do anything about it?

Re: Having problems receiving a purchased coin package?

PostPosted: Sat Mar 30, 2013 12:27 pm
by raem928
Pls fix my account. ive been trying to purchase coins but it says transaction cannot be completed. This is the second time it happend to me. Im so pissed off. I was waiting for a coin sale but i dont know where is this issue coming from.

Re: Having problems receiving a purchased coin package?

PostPosted: Sat Mar 30, 2013 10:26 pm
by Lexoph
Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.