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Having problems receiving a purchased coin package?

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anaidni

Newbie

Posts: 3

Joined: Tue Sep 03, 2013 6:39 am

Post Tue Sep 03, 2013 6:41 am

Re: Having problems receiving a purchased coin package?

Hi, today at 4:00 pm australian time I purchased two coins packages, 120 coins and 50 coins. Neither of these coins were sent to my account, yet money has been deducted from my itunes acount. Please help?
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anaidni

Newbie

Posts: 3

Joined: Tue Sep 03, 2013 6:39 am

Post Tue Sep 03, 2013 8:10 am

Re: Having problems receiving a purchased coin package?

someone??????? This is serious! I would like to know when I will recieve my coins
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Koenaj

User avatar

Elite

Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Tue Sep 03, 2013 8:17 am

Re: Having problems receiving a purchased coin package?

anaidni wrote:someone??????? This is serious! I would like to know when I will recieve my coins

It can take up to 5 (work)days, be patient :?.
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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anaidni

Newbie

Posts: 3

Joined: Tue Sep 03, 2013 6:39 am

Post Tue Sep 03, 2013 8:59 am

Re: Having problems receiving a purchased coin package?

so they will look at my account and make sure i have purchased???
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Koenaj

User avatar

Elite

Posts: 3939

Joined: Mon Jun 03, 2013 2:49 pm

Location: The Netherlands

Post Tue Sep 03, 2013 12:19 pm

Re: Having problems receiving a purchased coin package?

anaidni wrote:so they will look at my account and make sure i have purchased???

Most likely, or they will request some more information (purchase code) via a PM in the Forum.
Finally back on track and ready to help you guys :D!



Have a question? Feel free to ask me!

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GM_kattie

Citizen

Posts: 106

Joined: Mon Mar 04, 2013 7:53 am

Post Tue Sep 10, 2013 11:54 am

Re: Having problems receiving a purchased coin package?

It's pretty much instant now lmao
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icebucks23

Newbie

Posts: 10

Joined: Mon Sep 16, 2013 11:56 am

Post Mon Sep 16, 2013 11:57 am

Re: Having problems receiving a purchased coin package?

I purchased twice the $.99 coin package, I didn't received it yet. And my VIP status is still VIP 0. Please look into to it.
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icebucks23

Newbie

Posts: 10

Joined: Mon Sep 16, 2013 11:56 am

Post Mon Sep 16, 2013 12:12 pm

Re: Having problems receiving a purchased coin package?

I received an email from them, saying that they are on vacation till sept 22... Hays I have to wait for at least one week for my problem to be look into. it's a waste of time and money. Hope this thing won't happen to anyone. I'm very piss ...... Grrrrrr.
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icebucks23

Newbie

Posts: 10

Joined: Mon Sep 16, 2013 11:56 am

Post Tue Sep 17, 2013 7:53 am

Re: Having problems receiving a purchased coin package?

Day 2. Waiting for the support team to take action.
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Squash

Marquis

Posts: 434

Joined: Sat May 18, 2013 2:08 am

Post Tue Sep 17, 2013 8:10 am

Re: Having problems receiving a purchased coin package?

i can't buy coins at all
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