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Having problems receiving a purchased coin package?

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kleingoku

Baron

Posts: 297

Joined: Fri Feb 08, 2013 10:55 am

Post Tue Jul 09, 2013 1:22 pm

Re: Having problems receiving a purchased coin package?

i Bought also coins: 1600 and it is paid, as far apple says. So please add them. Server 8 name: kleingoku

thank you
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kingkush_859

Newbie

Posts: 6

Joined: Sun Apr 07, 2013 1:13 am

Post Thu Jul 18, 2013 8:20 pm

Not letting me purchase 750 coin package

Need clarification I'm not insane. So I have 54.82$ in my iTunes/AppStore account. When I go to purchase the 750 gold coin package in game it says I have insufficient store credit? (see uploaded picture for reference) it already did this to me yesterday so I bought 2 270 coin bundles instead thinking oh there must be an in game service charge and I only have 50$ in my account. Which then left me with 4.82$ which is why I have 54.82$ in my account now. Can someone please tell me if this is an in game glitch or if there is some ridiculous service charge on buying coins and I am legitimately short money in my account. Thanks.
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0972962191

Newbie

Posts: 5

Joined: Fri Jul 19, 2013 6:07 pm

Post Fri Jul 19, 2013 6:28 pm

Re: Having problems receiving a purchased coin package?

SwiftDeath_599 wrote:How long does it usually take for HM Support to provide feedback or reply to iur concern? How would we know that our concern is already being addressed or has been received?

I have sent mails via Support tab in-game yet no reply or acknoedgement mail has been received.

Would very much appreciate your feedback or reply HM Support.

Thanks!
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0972962191

Newbie

Posts: 5

Joined: Fri Jul 19, 2013 6:07 pm

Post Fri Jul 19, 2013 6:29 pm

Re: Not letting me purchase 750 coin package

kingkush_859 wrote:Need clarification I'm not insane. So I have 54.82$ in my iTunes/AppStore account. When I go to purchase the 750 gold coin package in game it says I have insufficient store credit? (see uploaded picture for reference) it already did this to me yesterday so I bought 2 270 coin bundles instead thinking oh there must be an in game service charge and I only have 50$ in my account. Which then left me with 4.82$ which is why I have 54.82$ in my account now. Can someone please tell me if this is an in game glitch or if there is some ridiculous service charge on buying coins and I am legitimately short money in my account. Thanks.
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0972962191

Newbie

Posts: 5

Joined: Fri Jul 19, 2013 6:07 pm

Post Fri Jul 19, 2013 6:29 pm

Re: Not letting me purchase 750 coin package

0972962191 wrote:
kingkush_859 wrote:Need clarification I'm not insane. So I have 54.82$ in my iTunes/AppStore account. When I go to purchase the 750 gold coin package in game it says I have insufficient store credit? (see uploaded picture for reference) it already did this to me yesterday so I bought 2 270 coin bundles instead thinking oh there must be an in game service charge and I only have 50$ in my account. Which then left me with 4.82$ which is why I have 54.82$ in my account now. Can someone please tell me if this is an in game glitch or if there is some ridiculous service charge on buying coins and I am legitimately short money in my account. Thanks.
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0972962191

Newbie

Posts: 5

Joined: Fri Jul 19, 2013 6:07 pm

Post Sat Jul 20, 2013 2:53 am

Re: Having problems receiving a purchased coin package?

Cho em ít coin
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dadajoker74

Newbie

Posts: 4

Joined: Sat Jul 20, 2013 9:15 pm

Post Sat Jul 20, 2013 9:22 pm

Re: Having problems receiving a purchased coin package?

i bought coins and didnt receive the money came out of bank account though and now im down 20 bucks...help
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Jul 21, 2013 5:35 am

Re: Having problems receiving a purchased coin package?

dadajoker74 wrote:i bought coins and didnt receive the money came out of bank account though and now im down 20 bucks...help



could you please check and forward the confirmation letter you received from Apple to monstersupport@haypi.com or please contact our in-game support? We'll check and get back to you with correspondent solutions or suggestions.
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tyulenishe

Newbie

Posts: 2

Joined: Tue Aug 27, 2013 9:43 am

Post Wed Aug 28, 2013 8:44 am

Re: Having problems receiving a purchased coin package?

I made a purchase of 270 gold coins (id MH2B0WWBS9), but to me they were never delivered. coo card accounts written off the money, but the purchase, I never got it. It's been over 5 days. what to do?
PS: After I bought the 9 coins, and they came right away.
what can I do? response to a request to duplicate the mail
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iLikeCrayon

Newbie

Posts: 6

Joined: Sun Sep 01, 2013 8:50 am

Post Sun Sep 01, 2013 10:45 am

Re: Having problems receiving a purchased coin package?

I bought a package for 19.99 and I did not receive any coins, also didn't receive a confirmation email and yet, iTunes charged me for it.
Is there just a delay? Or is there some sort of error?
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