Having problems receiving a purchased coin package?

I purchase coin package twice to get bonus epic mob. It said purchase successful but did not receive coins or bonus package

Me neither! Bought package 2x and received nothing

Hello i buy 3x5.98 /50 coins but never received. Pls verify immediately then send to my acct username: lamareis server 6

Hi guys!

Ailsa confirmed to me that there is a delay when purchasing gold coins.

Please allow up to a few hours after purchasing for them to arrive to your account.
If it takes more than a day, or even half a day, I would recommend sending an inquiry to Haypi Monster Support at:
monstersupport@haypi.com
Note that there is also a link to contact support in-game:
Menu > Help > Support (fill out the form)

Good luck!

I purchase coin 9coin *2. It said purchase successful but did not receive coins or bonus package

id bothsw26
sever 16

I purchase coin 9coin *2. It said purchase successful but did not receive coins or bonus package

id bothsw26
sever 16

Hi boths26!

I will refer you to my post, just above yours, and just wait a few hours at most.
There seems to be a delay so it should process after a while.

Good luck and have fun in the game!

Coin PURCHASED and didn't received the boarbarian.
iTunes purchase order MHWJFBTB9Z

I purchase earlier after the maintenance and i never get the coin 1 50 coins and 2x 9 coin and i never receive my coins and they charge me... Username : benjo1989 server: 3 thx!

i waiting for long time ago , i don't get any coin

It's been three hours. How long will I have to wait...

After the maintenance the game goes sucks...so please fix this problem so many people give u a trouble about the purchasing....we just wasting money for nothing...