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Having problems receiving a purchased coin package?

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LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Mon Jul 10, 2017 6:08 pm

Re: Having problems receiving a purchased coin package?

[/img][quote="Lexoph"]Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.[/quote]
Forever
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LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Mon Jul 10, 2017 6:48 pm

LOnely:Having problems receiving a purchased coin package?

LOnely wrote:[/img]
Lexoph wrote:Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.
Last edited by LOnely on Tue Jul 11, 2017 10:07 am, edited 1 time in total.
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LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Mon Jul 10, 2017 6:51 pm

Re: Having problems receiving a purchased coin package?

DoubleSad wrote:
DoubleSad wrote:[/img]
Lexoph wrote:Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.
Forever
<<

LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Sun Oct 01, 2017 6:30 pm

Re: Having problems receiving a purchased coin package?

[quote="Magic_Cool"][quote="support9"]You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP with the following information:

For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

For Google Play Users
Please tell us the time and date when the purchase has been made, your full name, email address registered to your google wallet/in-app billing account, copy and paste the Google Play Order Receipt with order number(formerly Google Checkout) to us(which will be sent to user after each successful purchase)

For Paypal Users
Please tell us: the time and date when the purchase has been made; your full name; email address registered to your paypal account; transaction id (very important)

Once we receive your letters, we will be able to help you solve your issue.

Contact us: monstersupport@haypi.com
OR
HELP > Support[/quote][/quote]
Forever
<<

LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Sun Oct 01, 2017 6:32 pm

Re: LOnely:Having problems receiving a purchased coin package?

[quote="LOnely"][quote="DoubleSad"][quote="DoubleSad"][/img][quote="Lexoph"]Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.[/quote][/quote][/quote][/quote][quote="LOnely"][quote="LOnely"][/img][quote="Lexoph"]Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.[/quote][/quote][/quote][quote="LOnely"][quote="LOnely"][/img][quote="Lexoph"]Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.[/quote][/quote][/quote]
Forever
<<

LOnely

Newbie

Posts: 12

Joined: Sat Dec 19, 2015 8:47 pm

Post Sun Oct 01, 2017 6:36 pm

Re: Having problems receiving a purchased coin package?

LOnely wrote:[/img]
Lexoph wrote:Is this a new thing?

I haven't had this problem before but I just bought a package and I didn't get my coins. The payment was subtracted from my account but I didn't get any notice of receiving the payment. This is absurd if I don't get them.
I don't have a lot of complaints but this issue is a very big one. This has to be solved as soon as possible.
I already sent a support e-mail and will send another later on. Please do get back with ANY kind of response regarding this - just so I know that it is being looked after.
Forever
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