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if i cant log in was i banned?

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rmckee61

Newbie

Posts: 3

Joined: Tue Jul 09, 2013 10:46 pm

Post Wed Jul 10, 2013 2:07 am

if i cant log in was i banned?

i have no reason for being banned, but if just continually doesnt allow me to login is that what it means? and is there anything i can do about it?
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Lord.Rex

Lord

Posts: 1733

Joined: Thu Oct 13, 2011 4:03 am

Post Wed Jul 10, 2013 2:12 am

Re: if i cant log in was i banned?

If your account was banned it would have said it, trust me you would have known.
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rmckee61

Newbie

Posts: 3

Joined: Tue Jul 09, 2013 10:46 pm

Post Wed Jul 10, 2013 2:24 am

Re: if i cant log in was i banned?

Ok thanks for the info, but it just continues to try and connect followed by "Communication failed, please check your internet connectivity" when I know i have a connection
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Lord.Rex

Lord

Posts: 1733

Joined: Thu Oct 13, 2011 4:03 am

Post Wed Jul 10, 2013 2:49 am

Re: if i cant log in was i banned?

That sounds like a problem on haypi's side. Every now and then that happens. Usually deleting the app, reinstalling it, and opening it like normal fixes it. It also helps to "kill" it whenever you stop playing for a length of time if you don't already, to do that just close out of the app, double tap the home button, and hold down the app like you would to delete it when that scroll menu comes up at the bottom. If you DON'T kill it then it stays open and will sometimes screw with the connection, making it really laggy. If none of that helps send support a message.
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