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Re: How to report

PostPosted: Fri Jan 28, 2011 6:49 pm
by Nathan05
yeah but most cant be bothered to read the beginners guide, if they did many basic questions would never be asked
lol

Re: How to report

PostPosted: Thu Feb 10, 2011 10:47 pm
by kmt90802
Lol ima try that, i bought a super package and my connection lagged and i didnt get the coins. may i please have my 1600 coins back :) :lol:

Re: How to report

PostPosted: Mon Feb 14, 2011 6:09 pm
by uranos
have u contacted support? ;)

Re: How to report

PostPosted: Sun Apr 24, 2011 11:09 am
by sgiurfgh
When I post a comment it won't always post

Re: How to report

PostPosted: Fri Apr 29, 2011 2:30 am
by SkyDreamer
Do you mean on the forums or in chat, sgi?

Re: How to report

PostPosted: Sun Jun 05, 2011 3:07 am
by LadyDeath
t not just write "help me". Here are some things which makes it easier for support the infotmation:
1.account name ..................... Ladydeath... alliance.. fearless
2. date .................................... 6/4/11
3. What happened...............sever crashed durning battle...lost all of troops
4. Other circumstances..................
5. Suggestions why it happened.......couldnt command while sever down
6. What you want.... troops back and prestige back please
7. Maybe ss .......................... i have them but i dont know how to put them on here


Please help and thx :)

Re: How to report

PostPosted: Sun Jun 05, 2011 5:18 pm
by SkyDreamer
No need to state your alliance...
Using your device:

• You need the photobucket app
• Make an acct
• Go to upload media
• Choose the ss from your album
• Wait till it loads then go to "my albums"
• Tap on the ss and go to the small "i" at the bottom right corner
• Copy the img and paste it on the forums

Using a pc:
• Go to the full editor (if you're replying to a topic)
• Scroll down and go to "upload attachment"
• Click on choose file
• Find the picture you want to post
• Click add file and it should appear under "posted attachments"
• Also, click preview if you want to see how your post will look like

credits to VlPER since I just copied/pasted that :oops:

maybe make a new thread when you post this bug report? It would help ;)
and if all else fails email kingdomsupport@haypi.com

Re: How to report

PostPosted: Fri Jun 10, 2011 6:21 pm
by QueenofNo
SkyDreamer wrote:No need to state your alliance...



Bad advice.

I have FOUR emails this past week from support asking for my alliance name -- despite it being in my reporting emails (along with all other relevant information).

Include:

Your Account Name
Server Number
Alliance Name
What Happened, including what you lost
When it Happened
How it Happened

and conclude with what you want as a resolution.

Re: How to report

PostPosted: Fri Jun 10, 2011 8:55 pm
by nIcKrOx
QueenofNo wrote:
SkyDreamer wrote:No need to state your alliance...



Bad advice.

I have FOUR emails this past week from support asking for my alliance name -- despite it being in my reporting emails (along with all other relevant information).

Include:

Your Account Name
Server Number
Alliance Name
What Happened, including what you lost
When it Happened
How it Happened

and conclude with what you want as a resolution.


Dont ya love generic replies that dont solve anything :] i do

Re: How to report

PostPosted: Wed Jun 15, 2011 1:13 pm
by SkyDreamer
But you were also the person who spammed posts saying 'fix this' 'fix that' it's no wonder you received 4 asking for your alliance name instead of one ;)