How to report
Posted: Wed Sep 22, 2010 9:18 pm
You can post reports to the supports. Ingame u can access them under help but u also can use the email kingdomsupport@haypi.com.
But not just write "help me". Here are some things which makes it easier for support the infotmation:
1.account name
2. date (e.g. 22th september 3:05 pm Gmt)
3. What happened
4. Other circumstances
5. Suggestions why it happened
6. What you want (e.g. Troops back)
7. Maybe ss (=screen shots)
An example....
Email
Hi apple,
Im afraid that i found a bug. On my account guessed name on the 22th of september 2009 at 12:31 i got gifted by 10000 coins.
I just bought a basic package and my connection was laggy. Maybe i got them 2000 times because of the lag. I suggest to take 99950 coins away. Here some ss.
Bye uranos
Bye Uranos
Uranos
But not just write "help me". Here are some things which makes it easier for support the infotmation:
1.account name
2. date (e.g. 22th september 3:05 pm Gmt)
3. What happened
4. Other circumstances
5. Suggestions why it happened
6. What you want (e.g. Troops back)
7. Maybe ss (=screen shots)
An example....
Hi apple,
Im afraid that i found a bug. On my account guessed name on the 22th of september 2009 at 12:31 i got gifted by 10000 coins.
I just bought a basic package and my connection was laggy. Maybe i got them 2000 times because of the lag. I suggest to take 99950 coins away. Here some ss.
Bye uranos
Bye Uranos
Uranos