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How to report

PostPosted: Wed Sep 22, 2010 9:18 pm
by uranos
You can post reports to the supports. Ingame u can access them under help but u also can use the email kingdomsupport@haypi.com

But not just write "help me". Here are some things which makes it easier for support the infotmation:
1.account name
2. date (e.g. 22th september 3:05 pm Gmt)
3. What happened
4. Other circumstances
5. Suggestions why it happened
6. What you want (e.g. Troops back)
7. Maybe ss (=screen shots)

An example....
Email

Hi apple,
Im afraid that i found a bug. On my account guessed name on the 22th of september 2009 at 12:31 i got gifted by 10000 coins.
I just bought a basic package and my connection was laggy. Maybe i got them 2000 times because of the lag. I suggest to take 99950 coins away. Here some ss.

Bye uranos
Bye Uranos


Uranos

Re: How to report

PostPosted: Wed Sep 22, 2010 10:13 pm
by Coolieoe
i should try that :)
lol..
but good topic uranos! *double thumbs up*

Re: How to report

PostPosted: Wed Sep 22, 2010 10:18 pm
by xKingNinja
ehh doesnt mean itll work... trust me 2m onths of trying

Re: How to report

PostPosted: Wed Sep 22, 2010 10:19 pm
by Jesusaddic
Coolieoe wrote:i should try that :)
lol..
but good topic uranos! *double thumbs up*

Haha coolieo n thx uronus this will cut down on alot of topics

Re: How to report

PostPosted: Thu Sep 23, 2010 4:14 am
by uranos
I have to say that it always worked for me

Re: How to report

PostPosted: Thu Sep 23, 2010 8:27 am
by Warwolf45
What??? Give the precious coins away?!? :lol:

Re: How to report

PostPosted: Thu Sep 23, 2010 8:30 am
by Kai3
lol thats just an example... i doubt anyoned report that.

also, interesting how "good" glitches eg that^^ are always dealt with quickly, but "bad" ones, eg guy gets charged for coins he didnt buy, take forever to solce

Re: How to report

PostPosted: Sat Sep 25, 2010 2:26 pm
by Gabe12
I'm sure no one wants to buy that many coins with their own money..

Re: How to report

PostPosted: Sat Sep 25, 2010 4:54 pm
by uranos
pls no off topic ;) and it was only an example ... im not tht stupid and posing bugs which can be abused ;)

Re: How to report

PostPosted: Mon Sep 27, 2010 9:11 pm
by Coolieoe
:shock: this topic was pinned! :D
anyways GJ uranos!