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How to report

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uranos

User avatar

Warlord

Posts: 2282

Joined: Mon Apr 12, 2010 2:54 pm

Post Wed Sep 22, 2010 9:18 pm

How to report

You can post reports to the supports. Ingame u can access them under help but u also can use the email kingdomsupport@haypi.com

But not just write "help me". Here are some things which makes it easier for support the infotmation:
1.account name
2. date (e.g. 22th september 3:05 pm Gmt)
3. What happened
4. Other circumstances
5. Suggestions why it happened
6. What you want (e.g. Troops back)
7. Maybe ss (=screen shots)

An example....
Email

Hi apple,
Im afraid that i found a bug. On my account guessed name on the 22th of september 2009 at 12:31 i got gifted by 10000 coins.
I just bought a basic package and my connection was laggy. Maybe i got them 2000 times because of the lag. I suggest to take 99950 coins away. Here some ss.

Bye uranos
Bye Uranos


Uranos
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Coolieoe

Baron

Posts: 277

Joined: Thu Jul 08, 2010 2:12 pm

Location: indiana

Post Wed Sep 22, 2010 10:13 pm

Re: How to report

i should try that :)
lol..
but good topic uranos! *double thumbs up*
Image
I miss the good 'ole days before i quit :/

Will I Ever accomplish my Goal?...

Support Profiles and message system! viewtopic.php?f=4&t=11957
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xKingNinja

Beginner

Posts: 56

Joined: Tue Sep 21, 2010 4:16 am

Post Wed Sep 22, 2010 10:18 pm

Re: How to report

ehh doesnt mean itll work... trust me 2m onths of trying
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Jesusaddic

Baron

Posts: 286

Joined: Mon Aug 09, 2010 11:15 pm

Post Wed Sep 22, 2010 10:19 pm

Re: How to report

Coolieoe wrote:i should try that :)
lol..
but good topic uranos! *double thumbs up*

Haha coolieo n thx uronus this will cut down on alot of topics
The mind is like a parachute it only functions when open
  
Having a smoking section in a resteraunt is the same as having a peeing section in a pool.
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uranos

User avatar

Warlord

Posts: 2282

Joined: Mon Apr 12, 2010 2:54 pm

Post Thu Sep 23, 2010 4:14 am

Re: How to report

I have to say that it always worked for me
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Warwolf45

Citizen

Posts: 91

Joined: Wed Jul 07, 2010 10:55 pm

Post Thu Sep 23, 2010 8:27 am

Re: How to report

What??? Give the precious coins away?!? :lol:
Image

Stay away from people who act weird. They may not be acting.
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Kai3

Beginner

Posts: 65

Joined: Sat Sep 11, 2010 9:56 pm

Post Thu Sep 23, 2010 8:30 am

Re: How to report

lol thats just an example... i doubt anyoned report that.

also, interesting how "good" glitches eg that^^ are always dealt with quickly, but "bad" ones, eg guy gets charged for coins he didnt buy, take forever to solce
hi i am kai.
contact me s3,9,10,11,12,13
kai3,9,10,11,12,13 respectively lol
s14-kaishuoy14

u know y im kai? cos im awesome!!!!!!!!!!

"once set in motion, some things cannot be stopped"
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Gabe12

Veteran

Posts: 660

Joined: Mon May 31, 2010 1:22 am

Post Sat Sep 25, 2010 2:26 pm

Re: How to report

I'm sure no one wants to buy that many coins with their own money..
"Never give up"

oh, this times are hard, there making us crazy, don't give up on me baby.

http://www.haypi.com/forum/viewtopic.ph ... 783#p83783 Check it out and give me feedback.
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uranos

User avatar

Warlord

Posts: 2282

Joined: Mon Apr 12, 2010 2:54 pm

Post Sat Sep 25, 2010 4:54 pm

Re: How to report

pls no off topic ;) and it was only an example ... im not tht stupid and posing bugs which can be abused ;)
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Coolieoe

Baron

Posts: 277

Joined: Thu Jul 08, 2010 2:12 pm

Location: indiana

Post Mon Sep 27, 2010 9:11 pm

Re: How to report

:shock: this topic was pinned! :D
anyways GJ uranos!
Image
I miss the good 'ole days before i quit :/

Will I Ever accomplish my Goal?...

Support Profiles and message system! viewtopic.php?f=4&t=11957
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