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White Screen and Crashing.

PostPosted: Wed Jan 14, 2015 1:28 am
by JordieLOL
Haypi,
I have come back to Haypi Kingdom today after not playing for a very long time and I am using my newly purchased Galaxy Note 4. It would appear that on this device the building display area is white and the game frequently crashes.
- I have looked through the reviews and it would appear that this happens on more devices than my own.

Hope this gets fixed soon,
Jord.

Re: White Screen and Crashing.

PostPosted: Wed Jan 14, 2015 1:36 am
by support9
JordieLOL wrote:Haypi,
I have come back to Haypi Kingdom today after not playing for a very long time and I am using my newly purchased Galaxy Note 4. It would appear that on this device the building display area is white and the game frequently crashes.
- I have looked through the reviews and it would appear that this happens on more devices than my own.

Hope this gets fixed soon,
Jord.


Hi JordieLOL,

Thank you for the report. We'll forward the device info to the team for further improvement. I'm sorry to inform you that the current version is not compatible with your device.

Please be patient, it takes time for the team to test and seek for solution.

Sorry for the inconvenience and thank you again for your unwavering support.

Best,
Angela
Haypi Team

Re: White Screen and Crashing.

PostPosted: Sun Jan 18, 2015 1:20 pm
by Xathan
Hi hapyi,
I'm having then exact same issue as well. Cities are white, and my game crashes every time I try to collect my daily gift.

My device is a OnePlus One phone, and I'm using Android 4.4.4 KitKat on it.

The city being white isn't bothering me as much, but not being able to collect daily gift anymore sucks so much.

Thanks for any help you can give :)

Re: White Screen and Crashing.

PostPosted: Wed Jan 21, 2015 2:32 am
by support9
Hi Xathan,

Thank you for the report. We'll also forward your device info to the team for further improvement. I'm sorry that the current version is not compatible with your device.

Please be patient, it takes time for the team to test and seek for solution.

Sorry for the inconvenience and thank you again for your unwavering support.

Best,
Angela
Haypi Team

Re: White Screen and Crashing.

PostPosted: Sat Feb 28, 2015 10:56 am
by jordanjd
if your team are having probelms fixing it hire someone more qualified... its evidently a probelm for your team otherwise it would be fixed now.

Re: White Screen and Crashing.

PostPosted: Tue Mar 10, 2015 8:30 pm
by Greta1997
It's the same problem with Samsung Galaxy Trend 2.

Re: White Screen and Crashing.

PostPosted: Fri Mar 27, 2015 12:45 am
by Zeyphe
Happening on lg g3

Re: White Screen and Crashing.

PostPosted: Sat Dec 26, 2015 5:45 pm
by removeyou
5 years and still not fixed ????????? Lol WOW. Why??????

Re: White Screen and Crashing.

PostPosted: Tue Dec 29, 2015 10:37 am
by .mm.
Haypi Kingdom 3.22 is not run in android 5.1 (Lollipop) version. so this game is now dying.