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Cannot login after completing Task 5

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evgen237

Newbie

Posts: 4

Joined: Tue Oct 16, 2012 12:32 pm

Post Tue Oct 16, 2012 4:47 pm

Cannot login after completing Task 5

Unfortunately, I cannot login after completing Task 5 with my new username (evgen237) and password. The only message I get is "Unknown Error" without any code.
Reinstalling of the game didn't help. At start I get message "Your device had already Registered, your username is evgen237." and then the same "Unknown Error" when I'm trying to login.
Please help!

Client version 3.11.5 Android
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Wed Oct 17, 2012 5:08 am

Re: Cannot login after completing Task 5

Hello,
do you remember the original account beginning with ha_.. before you tried to change the name?
and click "start game", can you login the game?
please let us know and we will look into this for you.
Sincerely,
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evgen237

Newbie

Posts: 4

Joined: Tue Oct 16, 2012 12:32 pm

Post Wed Oct 17, 2012 11:52 am

Re: Cannot login after completing Task 5

Hello,

Thank you for response, but I didn't remember the original ha_... account username
When I click "start game" message "Your device had already Registered, your username is evgen237." appears and I can only click Close button.
Anyway I don't mind to start over again.
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support2

Elite

Posts: 102

Joined: Thu Apr 29, 2010 2:48 am

Post Thu Oct 18, 2012 8:23 am

Re: Cannot login after completing Task 5

Hello,
Thanks for your response.Please download Pmangplus version of Haypi Kingdom and have another try, sorry for any inconvenience this may have caused.
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evgen237

Newbie

Posts: 4

Joined: Tue Oct 16, 2012 12:32 pm

Post Thu Oct 18, 2012 4:55 pm

Re: Cannot login after completing Task 5

Hello,
Thank you once again.
Pmangplus version of Haypi Kingdom solves the problem, but I don't known Korean. I would like to change the server and to use another version of Haypi Kingdom. Is it possible?
Appreciate for your help.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Oct 21, 2012 3:49 pm

Re: Cannot login after completing Task 5

evgen237 wrote:Hello,
Thank you once again.
Pmangplus version of Haypi Kingdom solves the problem, but I don't known Korean. I would like to change the server and to use another version of Haypi Kingdom. Is it possible?
Appreciate for your help.


Glad to hear your feedback. However, I'm sorry to tell you that player cannot switch from Korean server to global server.
But if you have a new device, or one of your friends/relatives has one, you may download our official version of Haypi Kingdom and then register a new account by START GAME.

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