Cannot access two of my accounts on S127

I have two accounts that were merged on the latest merge (s127 I believe). I have been trucking along, moving cities, building ... Now I cannot get into either account for days. I have contacted support and gave them my account names and passwords, the best they came up with was "I can get into your acct fine ... What's the problem"

Obviously, the problem is "I" can't get into them. I have four other accts which I have no problem getting into from this device or other devices but still cannot get into those two accounts on the latest server where the merge got a little screwed up. I have tried everything on my end . Turned off devices, uninstalled and reinstalled app, tried to access from other devices, unconnected and reconnected WiFi but still can't get into those two accounts. I have money spent on equipment etc in those accounts and coins but I do not seem to be getting any help.

If I can't get any help here I will have to go to iTunes to see if they can refund my inapp purchases to those accounts. This is not good business to do nothing and I will not accept it.

Looking around the forums I see a lot of people have this problem... I can get into both of my 127 acc fine, but something went wrong with some others. Support is (hopefully) trying to figure this out. At this point, that's all you can hope for.

Hope this doesn't affect the merge coming up.

Yes this is a game but it is also a business. If I purchase inapp equipment, leveling items, or just coins, it is the same as theft by this business if I cannot access these accounts. I purchased these items through iTunes and they have documentation of the purchase. I can't imagine iTunes would be too happy to hear that Haypi was taking peoples money. If the response I get from support is either no response or an unhelpful response then iTunes and others should be warned about this business practice.