FAQ  •  Register  •  Login

Attention!

<<

StrohBerry

Newbie

Posts: 9

Joined: Mon Jul 11, 2011 12:26 pm

Post Mon Jul 11, 2011 1:20 pm

Attention!

Good afternoon, I (my troops and my prestige) have been the unfortunate victim of a bug or glitch.

Account name: Strohberry

Device: IPhone 4

Haypi Version: 3.03

Server: 74

Time of incident: 2011-07-10 22:48:24

What happened: My troops had just returned from an attack. I went into the map and looked for a suitable hunt location. I found a spot but when I clicked the hunt button a pop up message showed: "Please relogin game." my device then exited the game. I started Haypi Kingdom once again and everything was fine. Troops were there. Crop was high. I started looking for another oasis. When I click hunt I was once again showed the same message and thereafter booted from the game. During this time my troops had been out for less than 5 minutes due to this pop up message. I opened the game once again showing me a letter in my mailbox. It was a war report. I had been attacked by 7Deuce at 22:48:24 and lost my entire army along with more than 75 000 prestige points. I was unable to command and unable to hunt. I was connected to my wireless network at the time and has a line connection speed of 4mbps.

Suggestions why it happened: Server side lag or a bug/glitch.

What I want: A full troop and prestige reimbursement as soon as possible. I am currently ranked 20 and need my army in order to sustain my high rank. I had sufficient prestige to level up and have 3 scepters to do so too.

Troops lost:

20362 infantry
12290 cavalry
21169 archers

Prestige lost:
76796

Please try get back to me as soon as possible as I am losing the opportunity to earn prestige. I have screenshots and if you want them feel free to email me at evan@johnson.co.za

Thanks.
<<

Lycan76

Marquis

Posts: 420

Joined: Sun Jun 26, 2011 3:24 am

Post Mon Jul 11, 2011 5:44 pm

Re: Attention!

try emailing the ss to haypi's email and contact SupportXX(XX=server #)
they should get your troops back to you in about 2-3 days if you are polite
hope this helps.
happy hunting.
Lycan76 S79 very active

Lycan23 S112 active


Support new Troops
Suggestions on Implementation
viewtopic.php?f=4&t=13347
Suggestions on troop types/compilation of new troops
viewtopic.php?f=4&t=11925
<<

StrohBerry

Newbie

Posts: 9

Joined: Mon Jul 11, 2011 12:26 pm

Post Mon Jul 11, 2011 8:29 pm

Re: Attention!

Thanks for the quick response Lycan! Appreciate it. I have notified and explained it to in-game support with no response as well as emailing support with no response. Hopefully they will get back to me soon as my rank is plummeting. Oh well.
<<

support4

Elite

Posts: 122

Joined: Wed Jul 21, 2010 2:51 am

Post Tue Jul 12, 2011 8:19 am

Re: Attention!

Hello,
Support74 is checking the situation you said at present, please be patient and give us some time.
<<

StrohBerry

Newbie

Posts: 9

Joined: Mon Jul 11, 2011 12:26 pm

Post Tue Jul 12, 2011 9:17 am

Re: Attention!

I'm trying to be patient :P just missing my troops. Thanks for the fast response.
<<

Lycan76

Marquis

Posts: 420

Joined: Sun Jun 26, 2011 3:24 am

Post Tue Jul 12, 2011 6:10 pm

Re: Attention!

yea you should get your troops back soon.
support on here will notify the support on your server therefore allowing them to see what happened.
Just a note you may not get all of your troops back(as I did not)
but anything is better than nothing in my mind.
hope this helps and hope you get your troops back.
Happy hunting.
Lycan76 S79 very active

Lycan23 S112 active


Support new Troops
Suggestions on Implementation
viewtopic.php?f=4&t=13347
Suggestions on troop types/compilation of new troops
viewtopic.php?f=4&t=11925
<<

StrohBerry

Newbie

Posts: 9

Joined: Mon Jul 11, 2011 12:26 pm

Post Tue Jul 12, 2011 8:36 pm

Re: Attention!

Hope so too :( why didn't you get all your troops back? Thanks for help.
<<

Lycan76

Marquis

Posts: 420

Joined: Sun Jun 26, 2011 3:24 am

Post Tue Jul 12, 2011 9:52 pm

Re: Attention!

different glitch.
i got some back so im happy i ended up making more than I had before in less time. so it didnt really matter.
just a tip if your ranked 20th.
and have that much pres you should have five cities.
which would allow you with VIP to get back that amount of troops in about 3-5 days.
Lycan76 S79 very active

Lycan23 S112 active


Support new Troops
Suggestions on Implementation
viewtopic.php?f=4&t=13347
Suggestions on troop types/compilation of new troops
viewtopic.php?f=4&t=11925
<<

StrohBerry

Newbie

Posts: 9

Joined: Mon Jul 11, 2011 12:26 pm

Post Wed Jul 13, 2011 11:12 am

Re: Attention!

Support please check your email. I have sent screenshots etc multiple times. But have only heard back from Apple two days ago to say thatyou received the email. 3 days since I posted. Please can you get back to me as soon as possible.
<<

Lycan76

Marquis

Posts: 420

Joined: Sun Jun 26, 2011 3:24 am

Post Wed Jul 13, 2011 4:05 pm

Re: Attention!

try telling them the email that you sent the ss with
Lycan76 S79 very active

Lycan23 S112 active


Support new Troops
Suggestions on Implementation
viewtopic.php?f=4&t=13347
Suggestions on troop types/compilation of new troops
viewtopic.php?f=4&t=11925

Return to Bug Report

Who is online

Users browsing this forum: No registered users and 4 guests

cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.