Page 1 of 1

iPhone account used on an iPad (plus the white bar error)

PostPosted: Sun May 31, 2015 8:39 pm
by NireFang
Wow it's been forever since I've played. It's a shame that I used real money now that I can't play it. By the way this is what happens when I log into the game using my iPad. I used to use my iPhone but I got an iPad.

Reproduction steps:
1) have a really old iPhone account
2) get an iPad with ios8
3) download haypi dragon onto the iPad
4) login and try to play

Expected: game will load normally and I can play the game again.

Actual: white bar appears and the game screen shrinks. The game is unplayable at this point.

https://www.dropbox.com/s/g74btewti8g70vq/image.jpg?dl=0

Re: iPhone account used on an iPad (plus the white bar error)

PostPosted: Mon Jun 01, 2015 2:08 am
by support9
Hi NireFang,

Thanks for reaching out to us. Sorry for the inconvenience. Our current client version is NOT compatible with iOS 8+.
So if your idevice is iOS 8+, you'll encounter the white rectangle blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.

Thank you for your support and cooperation.

Re: iPhone account used on an iPad (plus the white bar error)

PostPosted: Tue Jun 02, 2015 2:01 am
by -Espada-
support9 wrote:Hi NireFang,

We'll have our tech team check and fix it in the future. Please be patient.




you guys should check on your tech team. i think they are dead.

Re: iPhone account used on an iPad (plus the white bar error)

PostPosted: Wed Jan 06, 2016 5:51 pm
by Edkrak_143
support9 wrote:Hi NireFang,

Thanks for reaching out to us. Sorry for the inconvenience. Our current client version is NOT compatible with iOS 8+.
So if your idevice is iOS 8+, you'll encounter the white rectangle blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.

Thank you for your support and cooperation.


Patient for 4 years lol that tech team really sucks