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Problem after updating to ios7

PostPosted: Thu Sep 19, 2013 2:01 pm
by batangrpg
There is a white bar in the middle of the screen. I can't tap on anything.

Re: Problem after updating to ios7

PostPosted: Thu Sep 19, 2013 2:02 pm
by batangrpg
batangrpg wrote:There is a white bar in the middle of the screen. I can't tap on anything.

Re: Problem after updating to ios7

PostPosted: Sat Sep 21, 2013 4:05 pm
by strider17
I am having the same problem, if the screen is idle for 1 second that white bar appears and there is no way to clear it, making it impossible to play the game. Timing really sucks since now I am missing days on tree.

Re: Problem after updating to ios7

PostPosted: Mon Sep 23, 2013 10:31 am
by batangrpg
yeah! it sucks! i hope they fix this!

Re: Problem after updating to ios7

PostPosted: Thu Oct 09, 2014 6:13 am
by touchkung
Yeah it's messed up big time.I even tried reloading my app but it didn't work.They better fix this fast otherwise they are going down.

Re: Problem after updating to ios7

PostPosted: Thu Apr 09, 2015 2:02 pm
by SonataGirl
I have this white bar too!!! And can't play from my new iphone with ios 8...... Please check this. Its like popup

Re: Problem after updating to ios7

PostPosted: Fri Apr 10, 2015 6:13 am
by support9
SonataGirl wrote:I have this white bar too!!! And can't play from my new iphone with ios 8...... Please check this. Its like popup


Hi there,

The current client version is not compatible with the iOS 8+. Thus, when you enter the game, you'll encounter the white bar blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.

We're sorry for any inconvenience caused. Thank you for your support and cooperation.

Best,
Angela
Haypi Team

Re: Problem after updating to ios7

PostPosted: Fri Apr 10, 2015 8:14 am
by -Espada-
support9 wrote:
Hi there,

The current client version is not compatible with the iOS 8+. Thus, when you enter the game, you'll encounter the white bar blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.



I do wonder how long it takes to optimize a simple IOS game, sure it isn't the easiest thing to do but you have had more than enough time to make your preparations (unless you have not even started working on it) IOS 8 released in September 2014 and it has been about 9 months since then and yet you have not optimized it. not to mention the last update was in December of 2012.

Re: Problem after updating to ios7

PostPosted: Wed Jul 22, 2015 10:06 am
by Ernest45
This white bar is soo anoying! even on my phone, moms phone and Ipad it does the same thing! and I already am at the final stage! HOW DO YOU FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Problem after updating to ios7

PostPosted: Wed Jul 29, 2015 8:49 pm
by RO-5ELiTE
Same issue here, had this white bar for about 3-5 months now. Glad someone made a post about it.

Thank You!
Ro