PVP BUG (VERY VERY IMPORTANT)

First of all im enjoying playing this game,this is a very nice game,im ghikbhert from server 9 lvl 40 crystal... Dear admin can you kindly check my account because my pvp has a serious problem..when i enter pvp or pvb ,i dont see any rooms ,,I already restart my application,reinstall..but still it is not working..i cannot play in pvp since yesterday because if this problem.thank you..

[support9]

could you please wait for a while till the game is fully added and then try again?
BTW, we'll reflect it and see what we can do to improve.

[support4]

Please resend tell me your username in HD, then we will check it for you.

I already pm it dear admin.kindly help me,i am a lvl 40 dragon here,i cannot play hd for these past 4 days...tnx