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iPhone account used on an iPad (plus the white bar error)

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NireFang

Newbie

Posts: 1

Joined: Sun May 31, 2015 8:18 pm

Post Sun May 31, 2015 8:39 pm

iPhone account used on an iPad (plus the white bar error)

Wow it's been forever since I've played. It's a shame that I used real money now that I can't play it. By the way this is what happens when I log into the game using my iPad. I used to use my iPhone but I got an iPad.

Reproduction steps:
1) have a really old iPhone account
2) get an iPad with ios8
3) download haypi dragon onto the iPad
4) login and try to play

Expected: game will load normally and I can play the game again.

Actual: white bar appears and the game screen shrinks. The game is unplayable at this point.

https://www.dropbox.com/s/g74btewti8g70vq/image.jpg?dl=0
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon Jun 01, 2015 2:08 am

Re: iPhone account used on an iPad (plus the white bar error)

Hi NireFang,

Thanks for reaching out to us. Sorry for the inconvenience. Our current client version is NOT compatible with iOS 8+.
So if your idevice is iOS 8+, you'll encounter the white rectangle blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.

Thank you for your support and cooperation.
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-Espada-

User avatar

Baron

Posts: 268

Joined: Mon Apr 09, 2012 6:41 am

Location: California, USA

Post Tue Jun 02, 2015 2:01 am

Re: iPhone account used on an iPad (plus the white bar error)

support9 wrote:Hi NireFang,

We'll have our tech team check and fix it in the future. Please be patient.




you guys should check on your tech team. i think they are dead.
HD - Server 2 (101)

Character Lvl: 39

Crystal Lvl: 40
Devil Lvl: 40
Bigeye Lvl: 37
Angelo Lvl: 31
Lava Lvl: 30
Leshy Lvl: 27
Roco Lvl: 25
Shell Lvl: 24
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Edkrak_143

Newbie

Posts: 2

Joined: Mon Jan 04, 2016 1:58 pm

Post Wed Jan 06, 2016 5:51 pm

Re: iPhone account used on an iPad (plus the white bar error)

support9 wrote:Hi NireFang,

Thanks for reaching out to us. Sorry for the inconvenience. Our current client version is NOT compatible with iOS 8+.
So if your idevice is iOS 8+, you'll encounter the white rectangle blocking issue.

We'll have our tech team check and fix it in the future. Please be patient.

Thank you for your support and cooperation.


Patient for 4 years lol that tech team really sucks

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