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Unable to login ( Hang at Connection Network )

<<

RO-5ELiTE

User avatar

Conqueror

Posts: 1014

Joined: Wed Oct 13, 2010 5:33 pm

Location: USA California

Post Fri Jun 29, 2012 6:26 pm

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support,

2 weeks has past, still unable to login.

please assist.

Thank you.


Try all of the following:
-Make sure you app is up to date
-Make sure you have a stable connection to the internet
-Make sure you are entering the correct login username and password
(multiple account on one device is not accepted anylonger)
-Try deleting app and re downloading then signing back in

Hope one of these fixes your issue ;)
-Haypi Dragons - S2 = S101 - RO-5ELiTE - Activity = (Off)
-Clash of Clans - Ro - Activity = (24/7)

Haypi Dragons Support:
dragonsupport@haypi.com

-My YouTube Channel:
http://www.youtube.com/user/RO5ELiTE?feature=mhee

Ro ;)
<<

support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Jul 01, 2012 4:50 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support9,

Yes, I've update the 1.4 version.

It Still Hang On The Connecting Page, Do You Need Her Password?

Because I've Used My Other Friends Phone To Log In, But... Mission Fail

:lol: :mrgreen: :lol:


Please try the method RO-5ELiTE suggested and then confirm.
May I know which server CrystaLava is?
I would appreciate if you can provide me with the following details:
a. device info
b. OS version no.

We'll check for you.
<<

support4

Elite

Posts: 122

Joined: Wed Jul 21, 2010 2:51 am

Post Mon Jul 02, 2012 5:02 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Admin,

I need help here, My girlfriend account ( CrystaLava ) unable to login till now.
I've attached SS for your reference.

Please assist. Thank you.

haypi.jpg




Please ask your girlfriend PM me and provide me his register mail, I will check it for her.
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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Thu Jul 05, 2012 4:36 pm

Re: Unable to login ( Hang at Connection Network )

Hi Support,

Username : CrystaLava
Server : 7
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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Thu Jul 05, 2012 4:46 pm

Re: Unable to login ( Hang at Connection Network )

RO-5ELiTE wrote:
Donvin wrote:Hi Support,

2 weeks has past, still unable to login.

please assist.

Thank you.


Try all of the following:
-Make sure you app is up to date
-Make sure you have a stable connection to the internet
-Make sure you are entering the correct login username and password
(multiple account on one device is not accepted anylonger)
-Try deleting app and re downloading then signing back in

Hope one of these fixes your issue ;)


Hi RO-5ELiTE,

1. App is up to date.
2. Im using wifi for connection, no problem with my account.
3. She enter correct user ID and PW, else it will prompt wrong "USER or PW"
4. Uable to login using her own phone or my phone.
5. Have tried to delete app and re download, but doesn't work.

Support, if you need her USER & PW, i'll send it to you. maybe you can re-solve easier? ;)
<<

Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Sat Jul 14, 2012 6:51 am

Re: Unable to login ( Hang at Connection Network )

Hi Support,
This is bad, now my account : Donvin (Server7) facing the same problem.

Please assist.
Thank you. ;)
<<

RO-5ELiTE

User avatar

Conqueror

Posts: 1014

Joined: Wed Oct 13, 2010 5:33 pm

Location: USA California

Post Sat Jul 14, 2012 7:19 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support,
This is bad, now my account : Donvin (Server7) facing the same problem.

Please assist.
Thank you. ;)


Be sure to try all of the above that support has already suggested ;)
-Haypi Dragons - S2 = S101 - RO-5ELiTE - Activity = (Off)
-Clash of Clans - Ro - Activity = (24/7)

Haypi Dragons Support:
dragonsupport@haypi.com

-My YouTube Channel:
http://www.youtube.com/user/RO5ELiTE?feature=mhee

Ro ;)
<<

life321123

User avatar

Marquis

Posts: 316

Joined: Sat Mar 10, 2012 10:23 am

Location: Somewhere not Nowhere

Post Sat Jul 14, 2012 7:54 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support,
This is bad, now my account : Donvin (Server7) facing the same problem.

Please assist.
Thank you. ;)


Prolly the server maintenance...
Image
=:|Haypi Dragon Slayer|:=
waiting for an update...
---------------------------------------------------------------
death123321 --->SERVER 2
life321123 --->SERVER 29
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sat Jul 14, 2012 9:03 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support,
This is bad, now my account : Donvin (Server7) facing the same problem.

Please assist.
Thank you. ;)


earlier we've done a maintenance to server 7. Please try again and confirm back.
Regarding your gf's login problem, have you got her pmed support4?
<<

life321123

User avatar

Marquis

Posts: 316

Joined: Sat Mar 10, 2012 10:23 am

Location: Somewhere not Nowhere

Post Sat Jul 14, 2012 9:47 am

Re: Unable to login ( Hang at Connection Network )

support9 wrote:
Donvin wrote:Hi Support,
This is bad, now my account : Donvin (Server7) facing the same problem.

Please assist.
Thank you. ;)


earlier we've done a maintenance to server 7. Please try again and confirm back.
Regarding your gf's login problem, have you got her pmed support4?

I <3 you too.
Image
=:|Haypi Dragon Slayer|:=
waiting for an update...
---------------------------------------------------------------
death123321 --->SERVER 2
life321123 --->SERVER 29
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