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Unable to login ( Hang at Connection Network )

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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Thu Jul 19, 2012 5:21 am

Re: Unable to login ( Hang at Connection Network )

Hi Support9,

Im Glad That Both Mine And My Gf Account Have Been Recover.

Thank You Support Team. :D
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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Sat Dec 15, 2012 9:30 pm

Re: Unable to login ( Hang at Connection Network )

Hi Support,

Need ur help again, gf account unable to log in again.

Please assist.

Thank you.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Dec 16, 2012 11:59 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi Support,

Need ur help again, gf account unable to log in again.

Please assist.

Thank you.



Are you using 3G, 4G or wifi login?
Have you received any error messages or pop-up notifications?
Please confirm back.
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Aeroman65

Newbie

Posts: 25

Joined: Wed Oct 27, 2010 3:25 pm

Post Tue Dec 18, 2012 4:38 pm

Re: Unable to login ( Hang at Connection Network )

I'm having a login issue - unable to log in. I get the message "Communication delayed. Please check you network connection and try again later." My network connection is a full strength 4G connection. I was logged in yesterday with no issues. I have been unable to log in for 4.5 hours today. Server 2 username Aeroman. Please fix server 2.
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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Sat Dec 22, 2012 6:57 am

Re: Unable to login ( Hang at Connection Network )

Hi support,

Mine show " user does not exist " she using 3G and wifi to play.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Dec 23, 2012 4:06 am

Re: Unable to login ( Hang at Connection Network )

Aeroman65 wrote:I'm having a login issue - unable to log in. I get the message "Communication delayed. Please check you network connection and try again later." My network connection is a full strength 4G connection. I was logged in yesterday with no issues. I have been unable to log in for 4.5 hours today. Server 2 username Aeroman. Please fix server 2.



s2 login problem has been fixed sooner after on Dec.18th, if there's other problems accessing account, please feel free to let me know.
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Dec 23, 2012 4:15 am

Re: Unable to login ( Hang at Connection Network )

Donvin wrote:Hi support,

Mine show " user does not exist " she using 3G and wifi to play.


Hi, so that is the notification you received while trying to access your gf's account right?
Please send a private message to me or letter dragonsupport@haypi.com directly with the following info(please DO NOT REPLY DIRECTLY WITH THE ACCOUNT DETAILS):
1. when did your gf create her "CrystaLava" account?
2. her register email address
3. her server no.
4. her account details like dragon count, player level, dragon levels etc.

Looking forward to hearing from you. We'll check after receiving the necessary info. Again, we'd like to recommend you contact back either via private message on forum or by email.

Wish you a Merry Christmas and a Happy New Year
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Donvin

Newbie

Posts: 18

Joined: Tue Jun 12, 2012 5:10 pm

Post Wed Jan 02, 2013 4:29 pm

Re: Unable to login ( Hang at Connection Network )

Hi support,

Account able to login already.

Thank you.
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