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Having problems receiving a purchased coin package?

PostPosted: Thu Mar 14, 2013 7:29 am
by support9
You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP (dragonsupport@haypi.com) with the following information:

i. For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

ii. For Android Users
Please tell us the time and date the purchase has been made, your full name, and the email address registered to your Google In-App billing account. Copy and paste the Google Play (formerly known as Google Checkout) receipt along with your order number (this is sent to users after each successful purchase).

iii. Paypal
Please tell us the time and date your purchase was made, your full name, theemail address registered to your paypal account, and your transaction ID (very important).

Once we receive your letters, we will be able to help you solve your issue.

Please be aware of fraudulent discounts. Any unauthorized 3rd-party purchases may result in a permanent account ban.
Our official Google Play merchant account: haypigame@gmail.com
Our official Paypal account: haypiinc@hotmail.com

Re: Having problems receiving a purchased coin package?

PostPosted: Sun Apr 21, 2013 10:20 am
by ultraman_mike
I did buy some coins today, but the system did give me the coins. So how I can do?
Ultraman_mike
Server:102

Re: Having problems receiving a purchased coin package?

PostPosted: Sun Apr 21, 2013 10:47 am
by ultraman_mike
Hey dear,
I cannot send email to your hotmail. Solve the coin problem please.

Re: Having problems receiving a purchased coin package?

PostPosted: Sat Jun 01, 2013 12:00 pm
by bye_2
I did buy some coins (540) 23 may 2013, but the i didnt get the coins. So how I can do?
my username : bye_2
Server:101

Re: Having problems receiving a purchased coin package?

PostPosted: Fri Aug 09, 2013 10:03 pm
by PumaVSpeed
same
+ they wont help me