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Having problems receiving a purchased coin package?

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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Thu Mar 14, 2013 7:29 am

Having problems receiving a purchased coin package?

You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP (dragonsupport@haypi.com) with the following information:

i. For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

ii. For Android Users
Please tell us the time and date the purchase has been made, your full name, and the email address registered to your Google In-App billing account. Copy and paste the Google Play (formerly known as Google Checkout) receipt along with your order number (this is sent to users after each successful purchase).

iii. Paypal
Please tell us the time and date your purchase was made, your full name, theemail address registered to your paypal account, and your transaction ID (very important).

Once we receive your letters, we will be able to help you solve your issue.

Please be aware of fraudulent discounts. Any unauthorized 3rd-party purchases may result in a permanent account ban.
Our official Google Play merchant account: haypigame@gmail.com
Our official Paypal account: haypiinc@hotmail.com
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ultraman_mike

Newbie

Posts: 4

Joined: Fri Feb 08, 2013 7:55 pm

Post Sun Apr 21, 2013 10:20 am

Re: Having problems receiving a purchased coin package?

I did buy some coins today, but the system did give me the coins. So how I can do?
Ultraman_mike
Server:102
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ultraman_mike

Newbie

Posts: 4

Joined: Fri Feb 08, 2013 7:55 pm

Post Sun Apr 21, 2013 10:47 am

Re: Having problems receiving a purchased coin package?

Hey dear,
I cannot send email to your hotmail. Solve the coin problem please.
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bye_2

Newbie

Posts: 4

Joined: Fri May 24, 2013 1:39 pm

Post Sat Jun 01, 2013 12:00 pm

Re: Having problems receiving a purchased coin package?

I did buy some coins (540) 23 may 2013, but the i didnt get the coins. So how I can do?
my username : bye_2
Server:101
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PumaVSpeed

Newbie

Posts: 3

Joined: Fri Aug 09, 2013 10:02 pm

Post Fri Aug 09, 2013 10:03 pm

Re: Having problems receiving a purchased coin package?

same
+ they wont help me

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