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Poor customer service

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Overhigh

Newbie

Posts: 9

Joined: Tue Feb 19, 2013 2:07 am

Post Sat Mar 09, 2013 3:56 am

Poor customer service

Haypi has the worst support staff I've experienced thus far, worse than waiting in a restaurant for 30 minutes before being asked what you would like to drink. It's pathetic, a person should have daily access to a member of support but the reality is, is most supports do not letter back ranging anywhere from 3-30 days! That's ridiculous and just outright appalling. I'm prepared to stop spending on this game and take my money elsewhere and I'm sure others are also, haypi heed my words and take action on this bothersome annoyance of inactive support members
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Falaron

Conqueror

Posts: 985

Joined: Sat Jun 18, 2011 11:44 pm

Post Sat Mar 09, 2013 7:12 am

Re: Poor customer service

this has been a long standing issue for while. nothing has changed. my recomendation is to write a review.
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Overhigh

Newbie

Posts: 9

Joined: Tue Feb 19, 2013 2:07 am

Post Sun Mar 10, 2013 1:23 am

Re: Poor customer service

For each bad review Haypi just posts 10 good ones about themselves. I've already tried
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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Sun Mar 10, 2013 2:30 am

Re: Poor customer service

Overhigh wrote:Haypi has the worst support staff I've experienced thus far, worse than waiting in a restaurant for 30 minutes before being asked what you would like to drink. It's pathetic, a person should have daily access to a member of support but the reality is, is most supports do not letter back ranging anywhere from 3-30 days! That's ridiculous and just outright appalling. I'm prepared to stop spending on this game and take my money elsewhere and I'm sure others are also, haypi heed my words and take action on this bothersome annoyance of inactive support members



We work on regular hours during work days except for holidays and weekends, and generally speaking an inquiry is estimated to be attended to within 72hrs on our side in working days. I've sent a private message and ask for more details. Please kindly get back to us so that we can further troubleshoot for you on our side.
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DancingMen

Newbie

Posts: 15

Joined: Wed Sep 19, 2012 6:36 am

Post Sun Mar 10, 2013 10:57 pm

Re: Poor customer service

I have tried lettering support in S118 about a unmuting an account, and tried talking to them on S128 about a name change. I posted the requests via email, letter, and on forums. One month later, no replies to either.
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Overhigh

Newbie

Posts: 9

Joined: Tue Feb 19, 2013 2:07 am

Post Mon Mar 11, 2013 5:29 am

Re: Poor customer service

Everyday must be a weekend or Holliday then
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Filvendor

Newbie

Posts: 3

Joined: Fri Nov 04, 2011 8:08 pm

Post Tue Mar 12, 2013 1:31 am

Re: Poor customer service

Overhigh is 100% correct, I have been playing for years (check your records Haypi) and have not seen the likes of this lack of support or interest in a new server ever. What is needed and you have the capacity to do this is temporarily grant admin rights to 3 or 4 players, that way we stand a chance of muting these hackers till you fix the real problem.
I for one would be happy to do this with nothing in return No coins, No favours and No power trip only sensible monitoring.
I can not speak on behalf of Overhigh but he is often in WC and perhaps with his help and maybe that of Jon-Doe! We could help out in the interim.
Please at least consider this with open minds as you have to step up now before you fail us too much further.
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support97

Elite

Posts: 56

Joined: Thu Apr 05, 2012 7:04 am

Post Tue Mar 12, 2013 9:04 am

Re: Poor customer service

Overhigh wrote:Haypi has the worst support staff I've experienced thus far, worse than waiting in a restaurant for 30 minutes before being asked what you would like to drink. It's pathetic, a person should have daily access to a member of support but the reality is, is most supports do not letter back ranging anywhere from 3-30 days! That's ridiculous and just outright appalling. I'm prepared to stop spending on this game and take my money elsewhere and I'm sure others are also, haypi heed my words and take action on this bothersome annoyance of inactive support members


Letter replied.
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Falaron

Conqueror

Posts: 985

Joined: Sat Jun 18, 2011 11:44 pm

Post Wed Mar 27, 2013 9:01 pm

Re: Poor customer service

Overhigh wrote:For each bad review Haypi just posts 10 good ones about themselves. I've already tried


No doubt. Most apps prob do.

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