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Timing purchasing of coins RECEIVED

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Gurume

Newbie

Posts: 12

Joined: Mon Feb 14, 2011 5:34 am

Post Thu Mar 03, 2011 3:36 pm

Timing purchasing of coins RECEIVED

Let's find out how long it takes for coins to show up in the game after making a purchase through paypal.

Payment sent on March 2nd 13.19 GMT

PM sent to support1 with details on March 2nd 14.33 GMT since send button in the help/support tab don't work.

LAST CHECKED AT on March 9 at 08.01 GMT and NO COINS YET.

RECEIVED COINS BY 15.30 CET ON MARCH 9th

On K2700 advice I have sent mail to kingdomsupport on March 8th at 19.01 GMT.
Received an answer asking for all information again which has been sent in the original mail already on March 9 at 06.51 CET.

I'll keep this post updatet daily until coins shows up in game. (need to get that damn gold nugget to upgrade.)
Last edited by Gurume on Wed Mar 09, 2011 3:32 pm, edited 4 times in total.
HTC 7 Mozart owner
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K2700

Warlord

Posts: 2153

Joined: Tue Apr 06, 2010 12:55 pm

Location: Behind You

Post Tue Mar 08, 2011 6:47 pm

Re: Timing purchasing of coins

Try sending support an email at kingdomsupport@haypi.com

They might ask for some type of proof of purchase (like a reciept)
Retired expert
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Gurume

Newbie

Posts: 12

Joined: Mon Feb 14, 2011 5:34 am

Post Tue Mar 08, 2011 7:24 pm

Re: Timing purchasing of coins

Thanks for the advice K2700.

I have now sent them an email. Hopefully this will complet the process and I'll get my coins.
HTC 7 Mozart owner
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ghotiX

Newbie

Posts: 3

Joined: Thu Feb 24, 2011 3:35 am

Post Wed Mar 09, 2011 5:30 am

Re: Timing purchasing of coins

I purchased on 18 Feb and still have no coins. I have emailed Haypi support and received responses saying that someone "will look into it" several times. I have now started asking for refunds.
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Gurume

Newbie

Posts: 12

Joined: Mon Feb 14, 2011 5:34 am

Post Wed Mar 09, 2011 3:33 pm

Re: Timing purchasing of coins RECEIVED

See first post.

I have now received the coins that I purchased on March 2nd.
HTC 7 Mozart owner
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ghotiX

Newbie

Posts: 3

Joined: Thu Feb 24, 2011 3:35 am

Post Thu Mar 10, 2011 6:14 am

Re: Timing purchasing of coins RECEIVED

My coins have now FINALLY been credited to my account as well.
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ZH4R

Newbie

Posts: 1

Joined: Fri Apr 01, 2011 3:52 am

Post Fri Apr 01, 2011 3:54 am

Re: Timing purchasing of coins RECEIVED

Wow it takes 1 week to receive your coins!?

Edit: It took only 1 day for them to send me the coins.

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