Bought coins and didn't receive any...

Been a full week now.

i have also purchase coins twice the first time i didnt recieve( play order receipt) and the second time which was next day i did receive ( play order receipt) but in both cases i havent get any coins and my credit card statement was charged both times, i sent an email to kingdomsupport@haypi.com they said to inform my server support (s97)
which i did its been 5 days i still no asnwer


pls fix this as soon as possible

have a nice day

[support9]

I'm an android user running 3.11.3 and I have still not received the 130 coins I purchased two days ago.

Edit:
And still no response from support through either email or ingame letter. I had included all of the necessary information when I contacted support.

Edit2:
This is a bit if a pain in the ass for what amounted to an impulse buy.

Hope someone out there understands how that is bad for business.

Been a full week now.

i have also purchase coins twice the first time i didnt recieve( play order receipt) and the second time which was next day i did receive ( play order receipt) but in both cases i havent get any coins and my credit card statement was charged both times, i sent an email to kingdomsupport@haypi.com they said to inform my server support (s97)
which i did its been 5 days i still no asnwer


pls fix this as soon as possible

have a nice day

This is strarting to really piss me off. I purchased coins several days ago and still have not received them. I have emailed DAILY and Still NO RESPONSE. I don't appreciate this level of customer care. Please respond via Email and/or post. Unfortunately, I can be a poison for your business when it comes down to how you treat your consumers.

I also had this issue on my other account, i bought coins about 4 hours ago but i haven't receive it. I already email kingdomsupport, and still waiting for the advice.

Hey you guys, if the successfully purchased coins haven't been creditted into your account, please forward the Google Receipt to kingdomsupport@haypi.com (Haypi Kingdom's official customer service email). We'll manually credit the coins to your account after confirmation. If there's any further problems please feel free to message.