Hacking!!!
They've told me to give a screenshot (can't access account) and give my e-mail to them.. I give them my e-mail and they say it is not the correct e-mail I signed up on that account with. They give me an e-mail with a pointless meaning to me.
But I think (and hope) I've solved it!
As this account I'm on now is my sub account of my server 11 account which has been hacked, I've asked them to see if they've got the link between the 2 accounts. If they have it proves that I am the real person who should be on server 11.
I don't know if it will work but I should have my account back soon!
Do what I did if you've been hacked on a sub or have more than 1 account on Haypi if you have been hacked!