Re: Delayed Server Merge (S125, 126, 127, 128)
Posted: Wed Oct 30, 2013 6:05 pmOkay...so the merge happened. I didnt get my 30 coins per city. Now we get 50 coins per city for problems with merge issues....the big question is....Where are we going to get the 210 coins I deserve for my 7 cities? Other players got their 30 coins per and I know others did not?
How is it fair to start a new server where everyone is on a relative uneven playing field? I suggest WR be reinstated until support is certain this can proceed.
Simply wishing us the best does not mean good customer service. Show us that you care by fixing the problems and doing the right thing while keeping EVERYONE informed. This means if you change or add something to the system or if there are major problems, send a nice letter out to let people know "HOW" you are fixing and addressing their concerns. This is customer service 101.
PLEASE DO THE RIGHT THING AND STOP FRUSTRATING YOUR USER BASE WHICH PAYS YOUR BILLS. THE MORE YOU IGNORE US THE MORE PEOPLE QUIT AND YOU LOSE MONEY.
Thank you for your time and I hope you can make the right choice. You have a whole server and tons of money riding on it.
How is it fair to start a new server where everyone is on a relative uneven playing field? I suggest WR be reinstated until support is certain this can proceed.
Simply wishing us the best does not mean good customer service. Show us that you care by fixing the problems and doing the right thing while keeping EVERYONE informed. This means if you change or add something to the system or if there are major problems, send a nice letter out to let people know "HOW" you are fixing and addressing their concerns. This is customer service 101.
PLEASE DO THE RIGHT THING AND STOP FRUSTRATING YOUR USER BASE WHICH PAYS YOUR BILLS. THE MORE YOU IGNORE US THE MORE PEOPLE QUIT AND YOU LOSE MONEY.
Thank you for your time and I hope you can make the right choice. You have a whole server and tons of money riding on it.