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Having problems receiving a purchased coin package?

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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Thu Mar 14, 2013 7:23 am

Having problems receiving a purchased coin package?

You have made a purchase, completed the payment, and then noticed that the purchased coins haven't been added to your account.

Please contact Haypi Support ASAP (kingdomsupport@haypi.com) with the following information:

i. For iTunes Users
Please tell us the time and date the purchase was made, along with your full name. Copy and paste the iTunes confirmation letter to us. The confirmation letter is sent to your email after each successful purchase.

ii. For Android Users
Please tell us the time and date the purchase has been made, your full name, and the email address registered to your Google In-App billing account. Copy and paste the Google Play (formerly known as Google Checkout) receipt along with your order number (this is sent to users after each successful purchase).

iii. Paypal
Please tell us the time and date your purchase was made, your full name, theemail address registered to your paypal account, and your transaction ID (very important).

Once we receive your letters, we will be able to help you solve your issue.

Please be aware of fraudulent discounts. Any unauthorized 3rd-party purchases may result in a permanent account ban.
Our official Google Play merchant account: haypigame@gmail.com
Our official Paypal account: haypiinc@hotmail.com
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nucreativa

Newbie

Posts: 3

Joined: Thu Jul 25, 2013 1:24 am

Post Sat Oct 26, 2013 10:59 pm

Re: Having problems receiving a purchased coin package?

i've sent a payment via paypal in friday ( 25 oct 2013 ) for coins purchase and i've sent email too to kingdomsupport. but until now, i didn't receive my coins :(. please process my transaction. thanks

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