Needs done ASAP

please send any complaints and SS if possible to: kingdomsupport@haypi.com or pm them to support via the forums

what you guys are doing here is bashing support/experts, which will do nothing but get you banned. if you want results get them in a polite and mature way, not like little kids crying to mommy about a bully at school.

i can assure u there was no talk of experts here. This is far from bashing, and immature, were simply stating why and what needs to be done.. If sending to there got anything accomplished then we wouldnt be here in this predicament

Please remember. If you disagree someone or state your opinion it's bashing. Please be nice.

Really Lord.Rex? Maybe you should keep your mouth shut when you don't know what you're talking about. Unless you're one of the people on the receiving end of that email address, then you clearly don't. Below is the letter that I sent to the address you referenced back on 12/21/12.

**Begin Letter**
Support,

I've got a very serious issue that I would appreciate a solid response to from someone that is knowledgeable on the situation. I've got very strong reason to believe that someone within Haypi's internal organization is either playing one or more accounts on Server 93, in a non support role, or is providing information to certain people on Server 93 that they have no business providing to them. Specifically, I'm referring to the idea that someone within Haypi's organization has viewed or recovered the password to a low level account in my alliance that does not really play on Server 93; she is still actively engaged on Server 118 and hardly ever logs into her Server 93 account.

I've been in direct communication with the original owner of the account in question that we believe was accessed with the help of someone in Haypi support. She's a very good friend of mine and confirms without a doubt that she has not been on that account for many days, with the exception being two nights ago when I asked her to change her account email and password due to concerns over accounts being accessed by someone other than the account owner.

She has confirmed that she changed both and that no one else has access to the email address and password... Yet at the same time that a player in another ally was telling my alliance leader our exact numbers (catapults in mine, catapults at home, catapults dispatching, alliance money, alliance coins, etc), that account suddenly appeared online in the alliance member list.

I know for a fact that it wasn't her and I strongly believe that someone within Haypi has given out her account information for the purpose of someone obtaining detailed information on our entire alliance OR that someone in support provided direct details about our alliance even without accessing that account at all.

I would like to know your thoughts. From someone high in the support chain, please. I have to imagine that no one in Haypi management would condone members of their own support team playing a competitive role on a server and/or divulging private alliance details to any non support player. I would also question such a severe breach of ethics by anyone within the Haypi organization against active players that regularly spend real money in order to get an advantage in this game. Any activity that takes away from an advantage gained by people who choose to spend real money on that advantage is the effective equivalent of stealing money from those individuals.

I would appreciate a detailed response with as much information as you're able to provide regarding your investigation and its findings, as well as an initial acknowledgement to this email. Specific accounts and personnel to call into question are the NewLady account and the Yoyo support individual, if not other support individuals from other servers as well.

I will follow up on the Haypi forums with the proof that I have for this and will ask others for their proof of similar things if I am unhappy with the amount of attention I feel this is receiving.

Thank you for your time. We wish to get this answered and resolved in a timely manner so as to go on playing this game as we've enjoyed doing for the past 3-4 years or to file a complaint as we see fit due to a severe breach of ethics as well as lack of a sufficient response from the Haypi team, if that ends up being the case.

Thank you

Edited To Add: I just searched the Haypi forums to ensure that I email the proper address. In my search, I discovered a very interesting thread that specifically refers to these exact same group of individuals (the China alliance and all of their "New" account - NewDragon, NewMimi, Newlady) and the multiple instances of them cheating and having much more than an even possible advantage/lead in multiple servers. In fact, I even emailed support myself at the beginning of Server 93 regarding the very questionable results that they were attaining in such a short period of time.

These individuals either ARE support, in which case I'll be petitioning Apple to return all of the money that I've placed into Haypi Kingdom since Server 93 began, or they are individuals that have severely broken the rules (and perhaps laws) with what they have been doing. Whichever the case may be, the support staff is being grossly negligent in not taking care of those players properly.

viewtopic.php?f=521&t=14910&p=157457#p157457
**End Letter**

That letter was followed up on 12/25/12 with:

**Begin Letter**
Support,

I have heard no follow up on this matter. Are you conducting an investigation into this extremely questionable play?

Thank you
**End Letter**

A third follow-up was sent on 12/28/12:

**Begin Letter**
Support,

I first wrote to you 8 days ago. You have not replied to me since. I will take this as confirmation that support has been playing competitively within the game that they expect others to pay money to in order to compete with the support team.

This is absolutely ridiculous.

Thank you for continuing to ignore me.
**End Letter**

In addition to that, the references that BeastMode made about Yoyo showing favoritism toward players such as FallenZaku (formerly JewzakuII) has been very apparent. While he receives troops back to his city, within a day or two, that he lost during a battle in which the software glitched out and wouldn't let him command... I received a letter back from Yoyo stating that there was no war report for the time mentioned when the exact same thing happened to me in a battle AGAINST FallenZaku. She then asked me to provide the DATE and time (because apparently writing support on the date that it happened, minutes after the battle concluded wasn't enough to deduce the date) and has not answered that follow up response from me nor 3 that I've written since then in the 9 days since it happened.

So, I'll repeat. Unless you're at the receiving end of the email you referenced, you'll do best to not look like an idiot if you don't try to act like you know things which you don't.

Stating our opinion about a game we pay for with our money to play is bashing? Freedom of speech? If we don't state our opinions nothing will be done. Ask yoyo for our letters. Ask for her replies to us. Bet you get more letters from us, not her replies.

Based on what I've seen happening myself in s93 as well as evidence of gross negligence / biased gameplay I've seen from my fellow s93 players, the only obvious conclusion is that there is either favoritism from support staff OR YoYo is extremely incompetent in the role of support on s93. As previously stated by a few players above, responses to letters/issues from "favored" players are recieved and delt with quickly and efficiently. We have evidence of this from the favored players themselves. At the same time unfavored players are getting ignored or blatantly brushed off with dismissive responses. We accept and understand that from time to time the technical aspects of this game will have issues (ie: glitches/servers crashes), that is not the problem. The problem is that while knowing and accepting that these issues happen we still expect timely acknowledgement and response to our questions and we are NOT getting that from YoYo. If players are expected to continue investing their time and MONEY into this game then they deserve fair and competent support for ANY issues brought to light, not just the ones that YoYo deems worthy to address or the players that he/she prefers to respond to. Thank you in advance for your consideration on the matter in the interest of fairplay please address this immediately.

"She is unfair to all unless you are china or jewz. Hell, I think she is a china player. My acct was hacked, I wrote, she says nothing is wrong. Bs. Do I need slanted eyes to get her attention?? She's a lousy support person, major fail."

"Yoyo is the worst possible support you can ask for.... please remove this worthless support"

that's called bashing. now either go complain like little kids to support personally or stop complaining all together cause the more you "state your opinions" the more youre arguing with support. insulting them and arguing with them is ban worthy and you can go read that for yourself with your own eyes in the forum rules thread that Thomas made. it says don't make threads whose sole purpose is to criticize a single member of the haypi team, not to post racial or otherwise inappropriate comments that you agreed not to post when you made an account, and not to be disrespectful on the forums to other players or support members. the way I see it is by making this post and publicly putting this Yoyo person down, youre each breaking the first one, the guy who posted that first comment I quoted is in violation of the first two and youre all in violation of the third one, and lord knows how many others.

you think you are know so much don't you? well guess what? you really don't. support gets probably hundreds of letter each day per support member and you expect them to be able to handle all that in addition to anything else they have to do? are you really so egotistical that you think youre so important that they should just drop everything to help you? there are currently 5 haypi games out with a sixth on the way, and support are only human and cant do everything, now take your petty vendetta to private messages where it belongs and hope that you don't get forum banned let alone game banned cause youre treading a fine line as it is.

"She is unfair to all unless you are china or jewz. Hell, I think she is a china player. My acct was hacked, I wrote, she says nothing is wrong. Bs. Do I need slanted eyes to get her attention?? She's a lousy support person, major fail."

"Yoyo is the worst possible support you can ask for.... please remove this worthless support"

that's called bashing. now either go complain like little kids to support personally or stop complaining all together cause the more you "state your opinions" the more youre arguing with support. insulting them and arguing with them is ban worthy and you can go read that for yourself with your own eyes in the forum rules thread that Thomas made. it says don't make threads whose sole purpose is to criticize a single member of the haypi team, not to post racial or otherwise inappropriate comments that you agreed not to post when you made an account, and not to be disrespectful on the forums to other players or support members. the way I see it is by making this post and publicly putting this Yoyo person down, youre each breaking the first one, the guy who posted that first comment I quoted is in violation of the first two and youre all in violation of the third one, and lord knows how many others.

you think you are know so much don't you? well guess what? you really don't. support gets probably hundreds of letter each day per support member and you expect them to be able to handle all that in addition to anything else they have to do? are you really so egotistical that you think youre so important that they should just drop everything to help you? there are currently 5 haypi games out with a sixth on the way, and support are only human and cant do everything, now take your petty vendetta to private messages where it belongs and hope that you don't get forum banned let alone game banned cause youre treading a fine line as it is.

What i do not understand is if theyre so busy why can certain players get their issues resolved the next day, yet people who sent in their complaint even before that, are still waiting for a reply? Arent u bashing us by calling us little kids? come on now..

im calling you little kids cause youre acting like little kids. if you were mature you would have already known what to do and wouldn't have insulted me when I told you where to send your comments to the correct place. and that's not favoritism, that's them getting responses because they were either lucky enough to get their mail through or they sent dozens upon dozens of letters and then got lucky. we have all had bad experiences with support, that doesn't give us any right to come in here and insult them like this though. I told you where to send any ss you have and where to send your complaints and yet you didn't. that shows me that youre the incompetent ones here, not yoyo.

Actually Lord Rex I do think I'm that important. I am according to Haypi Kingdom a valued player. I spend rl money on this game as do many others. I deserve respect and acknowledgement from support. I have not bashed. I have responded with my opinions professionally and respectfully to a statement that's on a forum designed specifically to discuss the game. As stated previously by D2Redux this was a final option after SEVERAL ignored letters to support, which had been given ample time to respond. In fact you sir have resorted to bashing by calling us children with a petty vendetta, so therefore your options are noted and disregarded.

*opinions