Urgent! Being dupped by hacked coins.

While I agree that illegal coin use does hinder the game and all that jazz I will also comment that my server support actually said one such site was a legal way to buy coins. It seems sort of hypocritical now to ban players who used the site when the support message got passed along the server to many people. I think the right thing to do would have been for haypi to right their wrong. Admit their mistake, send out system wide letters saying that this is not legal and that only coin purchases through the game interface itself are allowed. I think they should take back coins from players and on extreme cases maybe a ban or two is needed but it's hard to accept a banning to certain honest players when support actually said it was legal at one point. Perhaps Haypi should focus their efforts on prosecuting those people who are illegally affecting the game (the coin loaders) instead of the small guys. It's a lot more effective to start at the top and let it trickle down.

Please note I, nor anybody in my alliance was directly affected by the mass banning but it is still of course upsetting.

While I agree that illegal coin use does hinder the game and all that jazz I will also comment that my server support actually said one such site was a legal way to buy coins. It seems sort of hypocritical now to ban players who used the site when the support message got passed along the server to many people.

Now this is certainly interesting. I'm curious to know if it was a support person who "passed" this information along your server or players. It's easy to forget how easily a message from a support person (oranyone else, for that matter) can be altered.

If indeed it was a support person telling players this personally, I would cry afoul and agree, that offenders need be dealt with more justly. Of course, in the end, even underhandedness like that is a right that haypi reserves for themselves under terms of the user agreement. Its actualy a common thing for a developer to be legally protected in making unannounced changes in rules and gameplay.

There's room on the slash screen "welcome to haypi kingdom" when logging on to put information. Also you have to press "close" to continue. Change that to "accept" and add what ever info to agree to.

[Legit333]

*chants* Let the ban hammer fall!!!!

*LET THE BAN HAMMER FALL*

But seriously, the same problem came up in s112 when the number 1 and number 9 players were buying these cheap coins from Haypi ripp offs. Not only was it unfair for all the players on the server who didn't even have any coins cause they couldn't afford them or some other reason, but it was 100% as we were in Allaince wars inside and out of the mines with them.
Haypi might say, "that's your choice of enemy." (never actually got any help with the problem so I don't know what their response would truly be) But in reality, it's haypi's fault for not taking inicitive. But its also the players fault for violating the rights that they signed to Haypi by playing their game.

But what a lot of players don't know is how much Haypi actually does work on trying to stop them. Just because they are etiolated busy to answer a letter (which they should work on) doesn't mean they arnt doing anything. A lot of players that struggle with players that are cheating, just assume that Haypi isn't ad wont ever do anything about it. Truth is, they do and are trying. What people don't know is that as soon as Haypi can shut down a website for messing with their rights, the idiots who sell cheap coins just make another site and continue on. Finding a permanent way to stop them is harder. That's why you don't see action right away. So what players that want to put an end to those selling (and those buying) is to try and help Haypi by looking into violation of rights as a whole to try and come up with a solution to the problem (instead of complaining) so that everyone wins. How bout it guys? Help instead of complain? It's a win-win situation. I don't know about you all, but I'll try to find consequences toward rights violations that I can give to Haypi to this continue my awesome Haypi experience.
Expert 124,
Legit333

Now this is certainly interesting. I'm curious to know if it was a support person who "passed" this information along your server or players. It's easy to forget how easily a message from a support person (oranyone else, for that matter) can be altered.

If indeed it was a support person telling players this personally, I would cry afoul and agree, that offenders need be dealt with more justly. Of course, in the end, even underhandedness like that is a right that haypi reserves for themselves under terms of the user agreement. Its actualy a common thing for a developer to be legally protected in making unannounced changes in rules and gameplay.

I saw the ss directly from the person who sent in the question to support so it wasn't very mixed in translation. Basically I just think Haypi needed to make an announement to stop the outside purchases or they would be forced to ban them. By allowing the purchases though for the last six months or so they allowed even honest players to start questioning whether or not it was allowed. In doing so, honest players were caught on their first offenses because they were never told otherwise.

Now this is certainly interesting. I'm curious to know if it was a support person who "passed" this information along your server or players.

I saw the ss directly from the person who sent in the question to support so it wasn't very mixed in translation.

So it was the players passing around this information then.

I'm glad you and your alliance were wise enough to continue playing legit, but you can't expect secondhand knowledge to hold up when trying to get to the bottom of something like this.

I wouldn't even trust an expert if they told me these actions were ok, they are not in a position to do that as they are not employed by the company and would be out of line to speak for haypi. In fact, many times I can remember rumors exactly like the letter you saw being propagated by experts themselves (see "alt acct policies" et.al.). Never can I remember any expert being put in a situation by support to announce policy/rule changes however. Seems unlikely a support person would rely on the player who showed you that letter.

Also notable here, i believe it was Tracy who told us a while back that they allow support (and subsequently experts) to interpret the rules at their personal discretion on an individual server by server basis.

What it really comes down to in the end is knowing what those terms you checked off on really mean. Take a second to peruse them, and you might not end up signing your soul to the ghost of Steve Jobs. Therefore, I don't feel players really need a warning like you say because they should be responsible in their affairs and business, and above all they should be aware of what they're spending their money on. Even the children who play this game should be properly monitored by their parents/guardians, not haypi.

Speaking of user agreements, betcha didn't notice but they actually rewrote the terms of this game not so long ago...

[support9]

The cheaters on my server are laughing this off , its embarassing for legit players like myself, some players admit Haypi told them they actually owe hundreds of dollars worth of coins, yet they ignored the letter and nothing has happened.

Can support respond to this issue here please ? After all is was support that sent the letters out.

There are accounts on my server that have been in Refuse War for 8 + months, players are warping on others for as little as 3k pp hits, we are flooded by upgraded cities, 20 crops, perfects, all these illegal coins have ruined the game and now there is a chance to salvage it, all you have to do is follow through with what YOU actually said you would, I just dont get it !

@Dinerete, your arguement makes no sense, you are concerend the servers will be to quiet with out the cheaters ?!

No one ever complained their neighbourhood was too quiet with all the criminals taken off the streets.

If you have any reports towards cheaters, please feel free to let haypi support know. We'll check.

So it was the players passing around this information then.

I'm glad you and your alliance were wise enough to continue playing legit, but you can't expect secondhand knowledge to hold up when trying to get to the bottom of something like this.

I wouldn't even trust an expert if they told me these actions were ok, they are not in a position to do that as they are not employed by the company and would be out of line to speak for haypi. In fact, many times I can remember rumors exactly like the letter you saw being propagated by experts themselves (see "alt acct policies" et.al.). Never can I remember any expert being put in a situation by support to announce policy/rule changes however. Seems unlikely a support person would rely on the player who showed you that letter.

Also notable here, i believe it was Tracy who told us a while back that they allow support (and subsequently experts) to interpret the rules at their personal discretion on an individual server by server basis.

What it really comes down to in the end is knowing what those terms you checked off on really mean. Take a second to peruse them, and you might not end up signing your soul to the ghost of Steve Jobs. Therefore, I don't feel players really need a warning like you say because they should be responsible in their affairs and business, and above all they should be aware of what they're spending their money on. Even the children who play this game should be properly monitored by their parents/guardians, not haypi.

Speaking of user agreements, betcha didn't notice but they actually rewrote the terms of this game not so long ago...

It may have been second hand but contained a primary source. If I saw the ss of Person A questioning expert over legality of a certain website and that support responding that it is ok, that is ample enough to call a primary source of information even if it was passed through secondary hands. It's like, just because I've never seen the original Declaration of Independence, it is still a primary source to all the secondary copies of it and the tertiary lectures I have received on it in classes.

Of course the terms always said something along the lines of "purchase of coins must be made in app" this was not an area of emphasis of the agreement that one may have ever focused on. Additionally, if you have information that support said it was OK you are likely to ignore the terms because, in all honestly, how many people read the terms to every agreement they hit "I agree" to online?

I have read the terms probably about 20 times throughout my year and a half on Haypi but I cannot say that everybody has. You are never made to read them or agree to the statement, they are hidden in Kingdom Management -- An area many don't even know exists.

This is what $2500 in haypi gold coins looks like in your hand.



This is what it looks like spread out on my living room floor.

In reality, as embarrassed as I am to admit I spent THAT much, I think I spent another $1000 on my credit card back on s8.

The point is, when I got banned on s8, I readily produced iTunes receipts for over $1000 to haypi, but it wasn't enough to account for the extra few million and so it was what it was. I was banned and everyone knew about it, though they didn't know the details. Why? Cuz I didn't tell em. 

Now....consider the likelihood someone might.....lie.....to protect an Uinvestment of $2500 on a virtual iPhone game account. I'd say those chances are high. Not that theres not any people out there who are better than me, but I'd bet most of us might try and preserve our interest if put in that situation.

How is it anymore believable you were shown an actual letter from support than that you really weren't shown an actual letter from support. 

Or better yet, why would you assume you know all the details as well as the context of the letter. Support only sends you an ingame letter if you're being banned or if you ask a question. The question you ask is not shown on their response but for a line or two at most.

In the long run, if you were asked to produce said document, would you be able? (btw, I don't want you to do that, I'm just speaking rhetorically)

In any event, I've been in similar situations to this, where support mandates policy or judgements on rule interpretations. In ALL events, I've felt it prudent to doublecheck directly with support and I've never been sorry for it. It sounds like many people on his server might do well to heed that advice.

Now, I must say, I never read a user agreement! But I too have read haypis more than I can count and it's taught me to consider it in the future. It's very rare you are ever FORCED to read terms of service, but you must agree that you have, this game included.

Hackers gonna hack